Modalities we service

• C‑Arms
• R/F Rooms
• Cath Labs
• Portable X‑Ray Systems

Sample manufacturers/systems:

• GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, Shimadzu

Levels of service and support

• Equipment inspections
• Repair service
• Equipment de‑installation and relocation
• PACS and DICOM basic troubleshooting

How to know if you need service

• Decreased image quality: blurriness, artifacts, or distortions
• Frequent error messages: recurring codes/alerts; failure to complete standard operations
• Inconsistent performance: variable functionality, slow processing, response delays
• Physical signs of wear: damaged cables/connectors/components
• Unusual noises: grinding or irregular buzzing during operation
• User complaints: operator reports of malfunctions
• Compliance requirements: FDA, state, or organizational standards necessitating maintenance
• Manufacturer end‑of‑life support: approaching EOL from the OEM—contact Auxo Medical for continued support

Equipment inspections

• Visual inspection: check physical condition; assess cables/connectors for wear or fraying
• Functionality tests: verify controls and smooth mechanical movement
• Image quality assessment: phantom testing; confirm contrast and resolution
• Calibration checks: validate system calibration to manufacturer specifications
• Safety features verification: test interlocks and emergency stops
• Radiation safety: verify shielding integrity; test radiation output to safety standards
• Electrical safety: grounding and leakage current tests
• Software checks: confirm image‑processing software is up to date

Repair service

• Component diagnosis: identify faulty components (e.g., X‑ray tube, detector)
• Electrical repairs: wiring/connector repair or replacement; power supply and circuit board issues
• Mechanical repairs: lubricate/repair joints and moving parts; adjust C‑arm alignment and positioning
• Image processing repairs: troubleshoot processing software; address tube/detector issues; replace/repair imaging sensors
• Calibration and testing: recalibrate post‑repair; verify image quality improvements
• Safety feature restoration: fix interlocks and emergency stops
• Radiation output adjustment: set output to meet regulatory standards

Equipment de‑installation and relocation

We support moves driven by:

• Facility renovation or space optimization
• New equipment acquisition or technological upgrades
• Changes in clinical workflow or service expansion
• Compliance with updated regulations
• Equipment malfunction/upgrade, ownership or management changes
• Cost‑reduction initiatives

PACS and DICOM basic troubleshooting

• Connectivity issues: ensure modality–PACS network links are functioning
• Image retrieval problems: verify images are sent/received correctly and PACS DB is operational
• User access issues: confirm credentials and permissions
• Storage concerns: assess capacity and backup procedures for archives
• Failed transfers: investigate causes of unsuccessful DICOM transfers

Why Auxo Medical

• Quick turnaround in the Mid‑Atlantic: field engineers across Virginia, Washington D.C., Maryland, and North Carolina for rapid assessment and repair
• Combine service contracts: bundle Biomedical, SPD (Sterile Processing Department), Anesthesia, and Imaging for streamlined management and cost savings
• 24/7 emergency repair services: available 365 days a year
  Note: After‑hours service (4:30 pm–8:00 am) carries a 4‑hour minimum labor charge
• Service Portal access: calibration certificates, maintenance logs, repair reports, and scheduling for active agreement holders—supporting regulatory needs
• Significant savings: minimize costs with up to 40–50% off OEM labor pricing

Service areas

• Rapid imaging support: Mid‑Atlantic Region (Virginia, Washington D.C., Maryland, North Carolina)
• Field service locations for other services (Sterile processing, anesthesia and/or biomedical equipment): Virginia, Maryland, Washington, DC, North Carolina, South Carolina, East Tennessee (Chattanooga–Knoxville), Grand Rapids, MI, Lexington, KY, Tampa, FL (Central Florida), Atlanta, GA, Dayton, OH (Central & Western Ohio)

Frequently asked questions

Q: Which imaging modalities do you service?
A: C‑arms, R/F rooms, cath labs, and portable X‑ray systems.

Q: Do you support PACS and DICOM troubleshooting?
A: Yes—connectivity, image transfer/retrieval, user access, storage capacity/backup, and failed DICOM transfers.

Q: Can you de‑install and relocate imaging systems?
A: Yes—for renovations, workflow changes, service expansion, upgrades, regulatory compliance, and more.

Q: What brands and systems can you work on?
A: A sample includes GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, and Shimadzu.

Q: Do you provide emergency repairs?
A: Yes, 24/7/365. After‑hours calls (4:30 pm–8:00 am) have a 4‑hour minimum labor charge. *Active service agreement required

Q: How do you help with compliance and documentation?
A: We perform radiation and electrical safety checks, calibration validation, and provide full documentation via our Service Portal for active service clients.

Q: Where do you offer the fastest on‑site response?
A: Across the Mid‑Atlantic (VA, DC, MD, NC) with strategically located field engineers.

Ready to schedule imaging equipment service?

If your imaging equipment is down, showing error codes, or delivering poor images, request a service quote/repair visit today. Auxo Medical’s engineers will quickly diagnose, repair, and document your system—so you can keep patient care on track.

Service Quote / Repair Request - Imaging

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Why Choose Auxo Medical for Imaging Equipment Maintenance and Repair?

Downtime of imaging equipment can critically impact patient care and operational efficiency. We understand the urgency of keeping your imaging systems fully functional. That’s why we offer:

• Rapid response and quick turnaround times throughout the Mid-Atlantic region (Virginia, Washington D.C., Maryland, North Carolina)
• Comprehensive inspections, repairs, and calibrations by factory-trained engineers
• Equipment de-installation and relocation services for facility upgrades or remodeling
• PACS and DICOM troubleshooting to maintain seamless image storage and transfer workflows
• Competitive pricing with up to 40-50% savings on OEM labor rates

Our engineers service major manufacturers including GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, and Shimadzu.

Imaging Equipment and Modalities We Service

• C-Arms: Mobile imaging devices used in surgical and interventional procedures
• R/F Rooms: Radiography and fluoroscopy imaging suites for diagnostic imaging
• Catheterization Labs: Specialized cardiovascular imaging and intervention equipment
• Portable X-Ray Systems: Mobile X-ray units used in various clinical settings

Signs You May Need Imaging Equipment Service

It’s important to recognize when your imaging equipment requires professional attention. Common indicators include:

• Decreased image quality: Blurry, distorted, or artifact-laden images
• Frequent error messages: Recurring system alerts or failure to complete operations
• Inconsistent performance: Slow response times or irregular functioning
• Physical wear: Damaged cables, connectors, or visible component deterioration
• Unusual noises: Grinding or buzzing during operation
• User complaints: Reports of malfunction or difficulty from operators
• Compliance needs: Meeting regulatory requirements and safety standards
• Manufacturer End-of-Life (EOL): Continued service for equipment no longer supported by OEM

Our Imaging Equipment Service Offerings

Equipment Inspections

• Visual and physical condition checks for damage and wear
• Functionality tests of controls, movement, and positioning
• Image quality assessments and calibration verification
• Safety feature inspections including radiation shielding and electrical safety
• Software updates and system diagnostics

Repair Services

• Faulty component diagnosis and replacement (X-ray tubes, detectors, wiring)
• Electrical and mechanical repairs including power supplies and moving parts
• Image processing troubleshooting and sensor repairs
• Calibration and post-repair quality assurance
• Radiation output adjustments and safety interlock restoration

Equipment De-installation and Relocation

Planning facility renovations, clinical workflow changes, or equipment upgrades? We assist with safe and efficient de-installation and relocation of imaging systems to new locations, ensuring minimal disruption and full compliance.

PACS and DICOM Troubleshooting

We support your imaging workflow by resolving:

• Network connectivity issues between devices and PACS servers
• Image retrieval and transfer failures
• User access and permissions problems
• Storage capacity and backup concerns

Emergency Repair Services 24/7, 365 Days a Year

Imaging equipment downtime can’t wait. Our dedicated team is available around the clock, including nights, weekends, and holidays, to provide emergency repairs. We strive to minimize your downtime and restore your equipment to full operation as quickly as possible.

Note: After-hours service calls carry a 4-hour minimum labor charge (4:30 pm to 8 am).

Combine Imaging With Other Service Contracts for Maximum Efficiency

To simplify maintenance management and reduce costs, we offer bundled service contracts combining Biomedical, Sterile Processing Department (SPD), Anesthesia, and Imaging equipment. This integrated approach streamlines your service experience and offers additional savings.

Access Full Documentation via Our Service Portal

Active service agreement holders have secure access to our Service Portal, where you can find:

• Maintenance logs
• Calibration certificates
• Repair reports
• Schedule service and repair calls online

This portal helps you maintain regulatory compliance and keep detailed records effortlessly.

Imaging Equipment Field Service Coverage Areas

We proudly serve healthcare facilities with imaging equipment service needs across:

• Virginia
• Maryland
• Washington, D.C.
• North Carolina

What Our Clients Say

“Auxo Medical’s response to service calls has been stellar. They are very knowledgeable and customer-focused.” – Operations Manager

“The team went above and beyond, delivering quality service with significant savings compared to OEM.” – Lori Migliore, PartsSource

“Auxo’s scheduled maintenance program reduced our downtime by two thirds, with lightning-fast repair response.” – Director of Operations

Request Your Imaging Equipment Service or Repair Quote Today

Don’t let equipment issues compromise patient care or your practice’s efficiency. Contact Auxo Medical for expert imaging equipment inspections, repairs, or relocation services.

• Fill out our Service Quote/Repair Request Form below with your details and equipment list.
• Call us toll-free at (888) 728-8448 for immediate assistance.

Service Quote / Repair Request - Imaging

First Name *

Last Name *

Email *

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If you would like an estimate, please upload your equipment list here.

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Understanding C-Arm End of Life (EOL)

“End of life” for a C-arm or X-ray machine signifies the point at which the OEM ceases to provide parts, service, and support. This doesn’t necessarily mean the equipment is unusable, but it does significantly increase the risk of costly repairs and extended downtime should a critical component fail. OEM EOL often leaves healthcare facilities facing difficult choices: invest in a costly replacement, risk equipment failure, or find a reliable alternative service provider.

Preparing for C-Arm EOL: A Proactive Approach

Proactive planning is key to mitigating the challenges of C-arm EOL. Here’s how to prepare:

1. Identify Approaching EOL: Regularly review your equipment’s documentation to determine when it’s approaching the OEM’s declared EOL date.
2. Assess Equipment Condition: Conduct a thorough equipment assessment to evaluate its overall condition and identify any potential issues.
3. Explore 3rd Party Service Providers: Begin researching reputable third-party service providers with a proven track record of maintaining and repairing imaging equipment after OEM EOL.
4. Establish a Service Agreement: Once you’ve selected a provider, establish a service agreement to ensure ongoing maintenance and access to necessary parts.

Auxo Medical: Your Partner for Post-EOL C-Arm Service

We are a leading provider of 3rd party imaging equipment maintenance and repair services, specializing in extending the life of equipment beyond OEM EOL. We offer:

• Comprehensive Maintenance and Repair: We provide preventative maintenance (PM) and expert repair services for a wide range of C-arms and other imaging modalities, including those past their OEM EOL date.
• Extensive Parts Inventory: We maintain a robust inventory of parts, including those that are no longer available through the OEM, minimizing downtime.
• Experienced Technicians: Our team of highly skilled field service engineers has extensive experience working on various C-arm manufacturers, including GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, and Shimadzu.
• Rapid Response Times: We understand the urgency of equipment downtime and strive to provide prompt service, particularly in the Mid-Atlantic region (Virginia, Washington D.C., Maryland, and North Carolina).
• Cost-Effective Solutions: We offer competitive pricing, potentially saving you up to 50% compared to OEM labor costs.
• Preventative Maintenance (PM) After EOL: We offer comprehensive PM programs designed to prevent equipment failures and extend the lifespan of your C-arm.
• Access to Documentation: Our secure Service Portal provides access to all necessary maintenance and repair records, ensuring compliance with regulatory requirements.

Services We Provide Beyond C-Arm EOL Support

Our services extend beyond simply maintaining equipment past its OEM EOL date. We also offer:

• Equipment Inspections: Thorough visual inspections, functionality tests, image quality assessments, and calibration checks.
• Equipment De-installation and Relocation: Expert assistance with moving your imaging equipment for facility renovations, equipment upgrades, or workflow changes.
• PACS and DICOM Troubleshooting: We can help resolve connectivity issues, image retrieval problems, user access issues, storage concerns, and failed transfers.

Don’t let OEM EOL dictate the lifespan of your valuable C-arm. Contact Auxo Medical today to discuss your post-EOL service needs and learn how we can help you extend the life and value of your imaging equipment. Call Auxo Medical at (888) 728-8448 or fill out the form below.

Service Quote / Repair Request - Imaging

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Last Name *

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Comprehensive Imaging and Bucky Repair Services

We offer a comprehensive range of Imaging Bucky repair services, addressing a wide array of issues that may impact the performance of your system. Our highly skilled field service engineers have extensive experience diagnosing and repairing various Bucky components and systems. Our services include:

• Thorough Component Diagnosis: Our engineers conduct a detailed assessment to pinpoint the source of the problem, whether it’s a mechanical issue, electrical fault, or software glitch.
• Expert Electrical Repairs: We address issues related to damaged wiring, connectors, power supply problems, and circuit board malfunctions.
• Precision Mechanical Repairs: We expertly lubricate, adjust, and repair mechanical joints and moving parts, ensuring smooth and precise C-arm movement.
• Image Processing Repair: We troubleshoot and repair image processing software issues, ensuring optimal image quality and diagnostic accuracy. This includes addressing issues with the X-ray tube or detector that may affect image quality and replacing or repairing damaged imaging sensors.
• Calibration and Testing: Following any repairs, we meticulously recalibrate your system and conduct comprehensive image quality tests to verify optimal performance.
• Safety Feature Restoration: We prioritize patient and staff safety by restoring or replacing malfunctioning safety interlocks and emergency stops.
• Radiation Output Adjustment: We ensure your C-arm’s radiation output meets all regulatory standards for safe operation.

Signs You Need a Bucky Repair

Several indicators may signal that your Bucky Tray or Stand requires professional attention. These include:

• Decreased Image Quality: Noticeable blurriness, artifacts, or distortions in images.
• Frequent Error Messages: Regular occurrence of error codes or alerts on the display.
• Inconsistent Performance: Variability in equipment performance, such as slower processing times or response delays.
• Physical Signs of Wear: Visible damage to cables, connectors, or components.
• Unusual Noises: Grinding, buzzing, or other irregular sounds during operation.
• User Complaints: Feedback from operators about malfunctions or performance issues.

Why Choose Auxo Medical for Your X-Ray Bucky Repair?

We are committed to providing rapid, reliable, and cost-effective Bucky repair services. Our key advantages include:

• Quick Turnaround Times: Our strategically located field service engineers in the Mid-Atlantic region (Virginia, Washington D.C., Maryland, and North Carolina) ensure prompt assessments and repairs, minimizing downtime.
• Expert Engineers: Our engineers possess extensive experience working with various C-arm manufacturers, including GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, and Shimadzu.
• Competitive Pricing: We offer significant cost savings compared to OEM labor pricing, potentially saving you up to 50%.
• Comprehensive Service: We offer a complete suite of services, from preventative maintenance to emergency repairs.
• Access to Documentation: Through our secure Service Portal, you have access to all necessary documentation, including maintenance logs and repair reports, for regulatory compliance.

Don’t let a malfunctioning Bucky system disrupt your workflow or compromise patient care. Contact Auxo Medical today for expert repair services. Call Auxo Medical today at (888) 728-8448 or fill out the form below:

Service Quote / Repair Request - Imaging

First Name *

Last Name *

Email *

Company/Facility Name *

Zip Code *

Phone Number *

Message *

If you would like an estimate, please upload your equipment list here.

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