Modalities we service

• C‑Arms
• R/F Rooms
• Cath Labs
• Portable X‑Ray Systems

Sample manufacturers/systems:

• GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, Shimadzu

Levels of service and support

• Equipment inspections
• Repair service
• Equipment de‑installation and relocation
• PACS and DICOM basic troubleshooting

How to know if you need service

• Decreased image quality: blurriness, artifacts, or distortions
• Frequent error messages: recurring codes/alerts; failure to complete standard operations
• Inconsistent performance: variable functionality, slow processing, response delays
• Physical signs of wear: damaged cables/connectors/components
• Unusual noises: grinding or irregular buzzing during operation
• User complaints: operator reports of malfunctions
• Compliance requirements: FDA, state, or organizational standards necessitating maintenance
• Manufacturer end‑of‑life support: approaching EOL from the OEM—contact Auxo Medical for continued support

Equipment inspections

• Visual inspection: check physical condition; assess cables/connectors for wear or fraying
• Functionality tests: verify controls and smooth mechanical movement
• Image quality assessment: phantom testing; confirm contrast and resolution
• Calibration checks: validate system calibration to manufacturer specifications
• Safety features verification: test interlocks and emergency stops
• Radiation safety: verify shielding integrity; test radiation output to safety standards
• Electrical safety: grounding and leakage current tests
• Software checks: confirm image‑processing software is up to date

Repair service

• Component diagnosis: identify faulty components (e.g., X‑ray tube, detector)
• Electrical repairs: wiring/connector repair or replacement; power supply and circuit board issues
• Mechanical repairs: lubricate/repair joints and moving parts; adjust C‑arm alignment and positioning
• Image processing repairs: troubleshoot processing software; address tube/detector issues; replace/repair imaging sensors
• Calibration and testing: recalibrate post‑repair; verify image quality improvements
• Safety feature restoration: fix interlocks and emergency stops
• Radiation output adjustment: set output to meet regulatory standards

Equipment de‑installation and relocation

We support moves driven by:

• Facility renovation or space optimization
• New equipment acquisition or technological upgrades
• Changes in clinical workflow or service expansion
• Compliance with updated regulations
• Equipment malfunction/upgrade, ownership or management changes
• Cost‑reduction initiatives

PACS and DICOM basic troubleshooting

• Connectivity issues: ensure modality–PACS network links are functioning
• Image retrieval problems: verify images are sent/received correctly and PACS DB is operational
• User access issues: confirm credentials and permissions
• Storage concerns: assess capacity and backup procedures for archives
• Failed transfers: investigate causes of unsuccessful DICOM transfers

Why Auxo Medical

• Quick turnaround in the Mid‑Atlantic: field engineers across Virginia, Washington D.C., Maryland, and North Carolina for rapid assessment and repair
• Combine service contracts: bundle Biomedical, SPD (Sterile Processing Department), Anesthesia, and Imaging for streamlined management and cost savings
• 24/7 emergency repair services: available 365 days a year
  Note: After‑hours service (4:30 pm–8:00 am) carries a 4‑hour minimum labor charge
• Service Portal access: calibration certificates, maintenance logs, repair reports, and scheduling for active agreement holders—supporting regulatory needs
• Significant savings: minimize costs with up to 40–50% off OEM labor pricing

Service areas

• Rapid imaging support: Mid‑Atlantic Region (Virginia, Washington D.C., Maryland, North Carolina)
• Field service locations for other services (Sterile processing, anesthesia and/or biomedical equipment): Virginia, Maryland, Washington, DC, North Carolina, South Carolina, East Tennessee (Chattanooga–Knoxville), Grand Rapids, MI, Lexington, KY, Tampa, FL (Central Florida), Atlanta, GA, Dayton, OH (Central & Western Ohio)

Frequently asked questions

Q: Which imaging modalities do you service?
A: C‑arms, R/F rooms, cath labs, and portable X‑ray systems.

Q: Do you support PACS and DICOM troubleshooting?
A: Yes—connectivity, image transfer/retrieval, user access, storage capacity/backup, and failed DICOM transfers.

Q: Can you de‑install and relocate imaging systems?
A: Yes—for renovations, workflow changes, service expansion, upgrades, regulatory compliance, and more.

Q: What brands and systems can you work on?
A: A sample includes GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, and Shimadzu.

Q: Do you provide emergency repairs?
A: Yes, 24/7/365. After‑hours calls (4:30 pm–8:00 am) have a 4‑hour minimum labor charge. *Active service agreement required

Q: How do you help with compliance and documentation?
A: We perform radiation and electrical safety checks, calibration validation, and provide full documentation via our Service Portal for active service clients.

Q: Where do you offer the fastest on‑site response?
A: Across the Mid‑Atlantic (VA, DC, MD, NC) with strategically located field engineers.

Ready to schedule imaging equipment service?

If your imaging equipment is down, showing error codes, or delivering poor images, request a service quote/repair visit today. Auxo Medical’s engineers will quickly diagnose, repair, and document your system—so you can keep patient care on track.

Service Quote / Repair Request - Imaging

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