By focusing on timely service, cost-effective solutions, and industry-leading expertise, our goal is to keep your imaging equipment running smoothly while minimizing downtime. Let’s explore how we can help optimize your equipment’s performance and support your facility’s success.

Why Choose Auxo Medical for Imaging Equipment Service?

When you partner with us, you’re choosing a team dedicated to reliability, efficiency, and affordability. Here are the key reasons why healthcare providers trust Auxo Medical for imaging equipment service and repair:

1. Expertise Across Multiple Modalities

We specialize in servicing a wide range of imaging equipment, including:

• C-Arms
• Radiography/Fluoroscopy (R/F) Rooms
• Catheterization Labs
• Portable X-Ray Systems

Our team of highly skilled field service engineers is experienced in working with leading manufacturers like GE Healthcare (OEC 9800/9900, Innova 2100), Siemens, Philips, Fuji, and Shimadzu. No matter the make or model, we have the knowledge and tools to diagnose and resolve issues effectively.

2. Comprehensive Service Options

We offer a full suite of services to meet all your imaging equipment needs:

Equipment Inspections

Regular inspections are key to keeping your systems in top condition. Our engineers conduct detailed inspections, including:

• Visual Inspections: Identifying physical damage, such as frayed cables or worn components.
• Functionality Tests: Ensuring controls and movement mechanisms operate correctly.
• Image Quality Assessments: Testing for proper contrast, resolution, and image clarity.
• Calibration Checks: Verifying alignment with manufacturer specifications.
• Safety Verifications: Checking emergency stop functions and radiation shielding for compliance.

Repair Services

When equipment malfunctions, our team is ready to provide fast, reliable repairs. We handle:

• Component Diagnosis: Identifying faulty components like X-ray tubes or detectors.
• Electrical Repairs: Fixing wiring, connectors, and power supply issues.
• Image Processing Repairs: Resolving software and imaging sensor problems.
• Mechanical Repairs: Restoring smooth movement and alignment of mechanical parts.

De-Installation and Relocation

We offer expert assistance for relocating or de-installing imaging equipment due to:

• Facility Renovations
• New Equipment Installations
• Space Optimization
• Regulatory Compliance Adjustments

PACS and DICOM Troubleshooting

Our engineers are skilled in resolving PACS (Picture Archiving and Communication System) and DICOM (Digital Imaging and Communications in Medicine) issues, including:

• Connectivity Problems
• Image Retrieval Failures
• Storage Space Concerns
• User Access Issues
• Failed Transfers

3. Cost-Effective Solutions

We know that maintaining imaging equipment can be costly, which is why we offer significant savings compared to OEM (Original Equipment Manufacturer) pricing. By choosing us, you can save 40%-50% on labor costs without compromising on quality. Additionally, we provide the option to bundle service contracts for Biomedical, Sterile Processing Department (SPD), Anesthesia, and Imaging Equipment, streamlining maintenance while maximizing cost efficiency.

4. Quick Turnaround Times

Downtime can disrupt operations and impact patient care, which is why we prioritize prompt service. With field service engineers serving Virginia, Washington D.C., Maryland, and North Carolina, we’re equipped to respond quickly to your service requests. Whether your equipment is experiencing image quality issues, error codes, or operational failures, we’ll ensure it’s back up and running with minimal delay.

5. Emergency Repair Services – 24/7 Availability

We recognize that imaging equipment issues don’t always happen during regular business hours. That’s why we offer 24/7 emergency repair services. Whether it’s a late-night malfunction or a weekend breakdown, our team is available to address urgent repairs and minimize disruption to your operations. (Please note: after-hours service calls carry a 4-hour minimum labor charge.)

6. Regulatory Compliance and Documentation

Staying compliant with regulatory requirements is essential for any healthcare facility. Through our Service Portal, active service agreement holders can access all necessary documentation, including:

• Calibration certificates
• Maintenance logs
• Repair reports

This ensures you’re always prepared for audits and inspections, giving you peace of mind.

Signs Your Imaging Equipment Needs Service

Recognizing the early signs of equipment issues can help you avoid costly downtime. Here are some common indicators that your imaging systems may need service:

• Decreased Image Quality: Blurry images, artifacts, or distortions.
• Frequent Error Messages: Recurring error codes or alerts.
• Inconsistent Performance: Variability in functionality or slower response times.
• Physical Wear: Visible damage to cables, connectors, or components.
• Unusual Noises: Grinding, buzzing, or other irregular sounds during operation.
• User Complaints: Feedback from operators about malfunctions or difficulties.
• Manufacturer End-of-Life Support: If your equipment is nearing or past its manufacturer’s support period, we can provide continued maintenance and repair services.

The Auxo Medical Advantage: Enhancing Patient Care and Operational Efficiency

By partnering with Auxo Medical, you’ll benefit from a holistic approach to imaging equipment service and repair. Here’s how we help healthcare facilities achieve their goals:

1. Superior Equipment Performance

Our meticulous inspections, repairs, and calibrations ensure your imaging systems operate at their best, enhancing diagnostic accuracy and patient outcomes.

2. Reduced Downtime

With our quick response times and efficient repair processes, we minimize equipment downtime, allowing you to maintain seamless operations.

3. Cost Savings

Our competitive pricing and bundled service contracts offer significant cost savings, helping you allocate resources more effectively.

4. Expert Support

From troubleshooting PACS and DICOM systems to addressing complex repairs, our team provides the expertise you need to resolve issues quickly and efficiently.

5. Regulatory Compliance

We ensure your equipment meets all regulatory standards, giving you confidence in your facility’s compliance.

Beyond Imaging Equipment, Auxo Medical provides Sterile Processing and Biomedical Equipment Maintenance and Repair in Several Regions Around the Country.

Auxo Medical proudly serves healthcare facilities in the Mid-Atlantic region, including:

• Virginia
• Washington, D.C.
• Maryland
• North Carolina
• South Carolina
• East Tennessee (Chattanooga – Knoxville)
• Georgia
• Florida (Tampa – Central Florida)
• Ohio (Central & Western Ohio)
• Kentucky (Lexington)
• Michigan (Grand Rapids)

Our strategically located field service engineers ensure quick turnaround times, no matter where your facility is located.

Streamline Your Equipment Maintenance with Auxo Medical

At Auxo Medical, we’re committed to helping healthcare providers maintain reliable, efficient imaging systems. By offering a comprehensive range of services—from inspections and repairs to de-installations and PACS troubleshooting—we deliver solutions that enhance patient care, reduce costs, and simplify operations. With our 24/7 emergency repair services, cost-effective pricing, and industry-leading expertise, we’re the trusted partner you need to keep your imaging equipment in optimal condition.

Ready to experience the Auxo Medical difference? Contact us today to request a service quote or repair. Let’s work together to keep your imaging systems running at their best, so you can focus on what matters most—delivering exceptional care to your patients.

Contact Auxo Medical Today

Auxo Medical LLC (Headquarters)
5401 Distributor Drive
Richmond, VA 23225

• Toll-Free: (888) 728-8448
• Local: (804) 233-4424
• Fax: (888) 420-9471

Hours of Operation:
Monday – Friday: 8:00 AM – 4:30 PM
Saturday – Sunday: Closed

Let us help you maintain the performance of your imaging equipment. Call our office at (888) 728-8448 or fill out the form below.

Service Quote / Repair Request - Imaging

First Name *

Last Name *

Email *

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If you would like an estimate, please upload your equipment list here.

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The Importance of Preventative Maintenance

Preventative maintenance is a proactive approach to equipment management. It involves regular inspections, calibrations, and servicing to prevent potential issues before they become major problems. This not only extends the lifespan of your equipment but also ensures that it operates efficiently and safely. At Auxo Medical, we offer comprehensive preventative maintenance plans tailored to the specific needs of your facility.

Benefits of Preventative Maintenance

• Increased Equipment Lifespan: Regular maintenance helps to identify and address wear and tear, preventing premature equipment failure.
• Enhanced Safety: Ensuring that equipment is functioning correctly reduces the risk of accidents and ensures patient and staff safety.
• Cost Savings: Preventing major breakdowns can save significant repair costs and reduce downtime.
• Compliance: Regular maintenance helps in meeting regulatory standards and maintaining accreditation.

Our Services in North Carolina

Biomedical Equipment Inspections, Maintenance and Repair

Biomedical equipment is essential for patient monitoring and treatment. Our Biomedical Equipment Technicians in North Carolina are skilled in maintaining and repairing a wide range of biomedical devices. We service equipment from top brands such as GE Healthcare, Philips, Mindray, Edan and more.

Types of Biomedical Equipment We Service

• Patient Monitors
• ECG Machines
• Surgical Tables
• Surgical Lights
• Stretchers
• Electrosurgical Units
• Exam Tables
• Ventilators
• and more

Our services include inspections, maintenance, repairs, and calibrations, ensuring that your biomedical equipment operates safely and efficiently.

Sterile Processing Equipment Maintenance and Repair

Sterile processing equipment is crucial for maintaining a sterile environment in healthcare facilities. We provide maintenance and repair services for autoclaves, sterilizers, washer-disinfectors, ultrasonic cleaners, and steam generators. Our technicians are trained to service equipment from brands like Steris, Amsco, Getinge, Midmark, Tuttnauer and more.

Benefits of Our Sterile Processing Equipment Services

• Minimized Downtime: Our preventative maintenance programs are designed to identify potential issues before they cause equipment failure.
• Extended Equipment Lifespan: Regular servicing helps in maintaining the efficiency and longevity of your equipment.
• Compliance with Standards: We ensure that your equipment meets Joint Commission standards, providing peace of mind.

Anesthesia Equipment Maintenance and Repair

Anesthesia equipment is vital for patient care during surgical procedures. Our factory-trained technicians in North Carolina provide preventative and corrective maintenance for anesthesia machines, monitors, and booms. We service equipment from leading brands such as GE Healthcare, Mindray, Philips, Dräger and more.

Comprehensive Anesthesia Equipment Services

• Preventative Maintenance: Regular inspections and servicing to prevent equipment failure.
• Calibrations: Ensuring that your equipment operates within manufacturer specifications.
• Repairs: Prompt and efficient repairs to minimize downtime.
• Loaner Equipment: Providing loaner equipment to ensure continuous operation during repairs.

Why Choose Auxo Medical?

Expertise and Experience

With over 25 years of experience, Auxo Medical has established itself as a trusted provider of medical and laboratory equipment services. Our technicians are highly skilled and factory-trained, ensuring that your equipment is in capable hands.

Customer-Centric Approach

We prioritize customer satisfaction and strive to provide personalized service. Our team works closely with you to understand your specific needs and develop tailored maintenance plans. We are committed to providing timely and efficient services to minimize disruption to your operations.

Comprehensive Service Offerings

From preventative maintenance to emergency repairs, we offer a full range of services to keep your equipment running smoothly. Our comprehensive service offerings include:

• Preventative Maintenance Plans
• Emergency Repairs
• Inspections and Calibrations
• Loaner Equipment

Testimonials

Our commitment to excellence is reflected in the positive feedback we receive from our clients. Here are some testimonials from satisfied customers:

• “Auxo Medical has been our go-to service provider for over 15 years. Their technicians are knowledgeable and responsive, providing excellent service at a significant cost savings.” – Carolyn H., Sterile Processing & Distribution Manager
• “The Auxo team went above and beyond to provide quality service. They completed PM inspections, repairs, and paperwork in a timely manner, saving us both time and money.” – Lori Migliore, Channel Leader, Service Partner Management

Contact Auxo Medical North Carolina Today

At Auxo Medical, we are dedicated to supporting healthcare and research facilities in North Carolina with our expert preventative maintenance and repair services. By partnering with us, you can ensure that your medical and laboratory equipment operates efficiently and safely, allowing you to focus on providing the best care for your patients and advancing your research.

For more information about our services or to request a quote call our office at (888) 728-8448 or fill out the form below.

Service Quote / Repair Request

* Please note:  Auxo Medical does not provide services for personal equipment.

First Name *

Last Name *

Email *

Company/Facility Name *

Zip Code *

Phone Number *

Message *

If you would like an estimate on a preventative maintenance plan, please upload your equipment list here.

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Maximum file size: 104.86MB

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FAQ

1. What types of equipment do you service in North Carolina?

We service a wide range of medical and laboratory equipment, including biomedical equipment (patient monitors, ECG machines, surgical tables, etc.), sterile processing equipment (autoclaves, sterilizers, washer-disinfectors, etc.), and anesthesia equipment (anesthesia machines, monitors, and booms).

2. How often should preventative maintenance be performed?

The frequency of preventative maintenance depends on the type of equipment and manufacturer recommendations. Generally, we recommend regular inspections and servicing at least once a year to ensure optimal performance and safety.

3. Do you provide emergency repair services?

Yes, we offer emergency repair services to minimize downtime and ensure that your equipment is back in operation as quickly as possible. Our technicians are available to respond promptly to your repair needs.

4. Can you provide loaner equipment during repairs?

Yes, we offer loaner equipment for various categories to ensure that your facility remains operational during repairs. This helps to minimize disruption to your operations and maintain continuity of care.

5. How can I request a quote for preventative maintenance or repair services?

You can request a quote by visiting our Mid-Atlantic service page and filling out the service quote/request form. Alternatively, you can contact our team directly by phone at (888) 728-8448 for assistance.

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