Who we are

We are Auxo Medical, and we exist to make equipment ownership simpler, more dependable, and easier to support over the long haul. Our team brings together equipment expertise, responsive field service, and a relationship-first mindset so you can standardize support, reduce downtime, and plan confidently.

We are built around a straightforward promise: deliver the medical equipment and service you need from a company you can trust. That trust is earned through consistency—showing up, communicating clearly, and standing behind our work.

What we do: sales, maintenance, and repair—together

We are an all-in-one medical equipment solution for sales, maintenance, and repair. Instead of juggling vendors, we help you align purchasing decisions with real-world serviceability, long-term upkeep, and day-to-day reliability.

We provide medical equipment plus repair and maintenance services for environments that cannot afford surprises—supporting clinical and lab teams with the responsiveness and follow-through you expect.

Refurbished and reconditioned equipment you can feel confident buying

We offer refurbished and reconditioned medical equipment with a quality standard we take personally. When your facility chooses refurbished equipment, you should not have to choose between value and confidence—you should get both.

Who we serve

We support a wide range of healthcare and laboratory settings, including:

• Ambulatory surgery centers
• Hospitals
• Laboratories
• Private physician practices
• And more clinical and operational care environments that rely on dependable equipment performance

Our role is to bring the expertise to match the right equipment to the right use case, the reliability to build lasting relationships, and the responsiveness to support you when service needs happen.

Our story: from East Coast roots to nationwide service momentum

We began as East Coast Distributors, and later Jay Crabtree purchased the company and changed the name to Auxo Medical. From our headquarters in Richmond, Virginia, we expanded our services and operations so we could support more facilities with a broader, more complete set of solutions.

Over time, we expanded with affiliated operations in states including Michigan, Kentucky, Florida, Georgia, Tennessee, and Ohio, while our field service team grew to support hundreds of accounts across more than ten states and a large community of preventive maintenance agreement holders.

Where we work: field service locations and regional support

Our headquarters is in Richmond, Virginia, and we support customers through multiple field service locations across the eastern United States. Our service footprint includes: Virginia, Maryland, Washington, DC, North Carolina, South Carolina, East Tennessee, Grand Rapids in Michigan, Lexington in Kentucky, Tampa in Florida, Atlanta in Georgia, and Dayton in Ohio serving central and western Ohio.

As part of our continued growth, we expanded further west by opening field service in Dayton, Ohio at the beginning of twenty twenty four—one more step in our ongoing field maintenance and repair expansion throughout the United States.

Our mission and vision

Our mission is to focus on sustainable quality, continual improvement, and unmatched training—so we can provide superior returns and opportunities for our customers, employees, and investors.

Our vision is to encourage integrity, transparency, and value in healthcare and life sciences equipment and service solutions.

Our core values: how we make decisions and earn long-term trust

The best equipment partner is not just knowledgeable—they are steady, accountable, and safe. Our core values guide how we serve customers and how we operate as a team:

• Integrity and professionalism
  We value honesty and integrity above all else, and we treat customers and employees with respect and professionalism.
• Customers
  Our customers are the lifeblood of our business, and we protect those relationships through honesty, flexibility, commitment, and quality.
• Improvement and innovation
  We are a learning organization, always working to improve our company and ourselves.
• Empowering work environments
  We work without fear of failure by taking thoughtful risks, and we encourage decision-making that supports our company and customers.
• Teamwork
  We strive to help teammates and customers succeed, holding ourselves accountable and always asking what we could have done better.
• Safety
  Nothing we do is worth risking the health or safety of our team members or customers.
• Wise environmental practices
  We respect our environment and recycle, reuse, and reduce waste wherever and whenever we can.

What customers say about working with us

Our clients consistently describe the experience of working with Auxo Medical in practical, outcome-based terms—strong communication, timely paperwork, thorough inspections, and service that helps reduce downtime and overall cost compared to OEM service pathways.

We also hear, again and again, that our team shows up with professionalism and responsiveness—one customer put it simply: “response to service calls has been stellar.”

How to work with Auxo Medical

If you are looking for a long-term equipment partner—not just a one-time purchase—we are set up to support you through the full lifecycle: selecting equipment that fits your needs, maintaining performance through preventive maintenance, and responding quickly when repairs are needed. That combination is how we help teams protect uptime and plan with confidence.

Contact Us

* Please note:  Auxo Medical does not provide services for personal equipment.

First Name *

Last Name *

Email *

Company/Facility Name *

Phone Number *

Zip Code *

Message *

If you would like an estimate on a preventative maintenance plan, please upload your equipment list here.

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Maximum file size: 516MB

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Frequently asked questions

Do you provide both equipment and service?

Yes. We provide medical equipment sales along with maintenance and repair services, designed to work together as one solution.

What types of facilities do you support?

We serve ambulatory surgery centers, hospitals, laboratories, private physician practices, and more.

Do you service personal equipment?

No. We do not provide services for personal equipment.

Where are you headquartered, and where do you provide field service?

We are headquartered in Richmond, Virginia, with field service locations across multiple states including Virginia, Maryland, Washington, DC, North Carolina, South Carolina, East Tennessee, Michigan, Kentucky, Florida, Georgia, and Ohio.

The post About Auxo Medical: Medical and Lab Equipment Sales, Maintenance, and Repair You Can Trust appeared first on Auxo Medical.

Who We Are

At Auxo Medical, we believe that reliable medical equipment shouldn’t be a luxury — it should be a given. Headquartered in Richmond, Virginia, we are a full-service medical and laboratory equipment company specializing in sales, field service, maintenance, and repair for healthcare facilities of every size. Whether you run a large hospital system, a single-room dental practice, or a veterinary clinic, we have the expertise, inventory, and technical team to keep your operations running smoothly.

Our name, Auxo, comes from the Greek goddess of growth — and that’s exactly what we help our clients do. We grow with you, supporting your facility at every stage with equipment you can trust, service you can depend on, and pricing that respects your budget.

What We Do

We offer a comprehensive range of products and services designed to meet the complex needs of modern healthcare environments. Our capabilities fall into two core categories: equipment sales and technical service.

New & Refurbished Medical Equipment Sales

Finding the right equipment at the right price is one of the biggest challenges healthcare administrators and procurement teams face. We make that process easier by offering both brand-new and professionally refurbished medical and laboratory equipment. Every refurbished unit we sell undergoes rigorous inspection, testing, and reconditioning to meet or exceed original equipment manufacturer (OEM) specifications.

Our equipment catalog includes, but is not limited to:

• Sterilizers and autoclaves — tabletop, floor-loading, and large-capacity steam sterilizers for sterile processing departments (SPD/CSSD), dental offices, veterinary clinics, and research laboratories
• Anesthesia machines and systems — new and refurbished anesthesia delivery systems from leading manufacturers, fully tested and patient-ready
• Surgical tables and lights — general and specialty surgical tables, examination tables, and overhead surgical lighting systems
• Patient monitors and vital signs equipment — multiparameter monitors, pulse oximeters, capnography units, and related accessories
• Imaging equipment — diagnostic imaging systems for clinical and veterinary applications
• Laboratory equipment — centrifuges, biological safety cabinets, incubators, and other essential lab instruments
• Washer-disinfectors and ultrasonic cleaners — critical components for instrument reprocessing workflows

By offering refurbished equipment alongside new inventory, we give our clients the flexibility to stretch their capital budgets without compromising on quality or patient safety.

Biomedical Field Service, Maintenance & Repair

Equipment downtime costs more than money — it disrupts patient care, delays procedures, and puts your team under unnecessary stress. That’s why we offer responsive field service and repair across our entire service territory.

Our factory-trained biomedical and sterile processing technicians provide:

• Preventive maintenance (PM) programs — Scheduled inspections, calibrations, and performance testing to keep your equipment in peak condition and help you maintain regulatory compliance with organizations such as The Joint Commission and CMS
• Emergency and on-demand repair — When something breaks, we respond quickly. Our team is equipped to diagnose and repair issues on-site, minimizing downtime and keeping your facility operational
• Installation and decommissioning — Professional installation of new and refurbished equipment, as well as safe removal and decommissioning of end-of-life systems
• Compliance and documentation support — Detailed service reports and maintenance records that support your accreditation and audit requirements

We service a wide array of equipment types, with particular depth of expertise in:

• Sterile processing equipment (SPD/CSSD) — sterilizers, washer-disinfectors, ultrasonic cleaners, cart washers, and related reprocessing systems
• Anesthesia delivery systems — vaporizer testing, flow sensor calibration, breathing circuit leak checks, and full system overhauls
• Biomedical equipment — general biomedical devices including patient monitors, defibrillators, electrosurgical units, infusion pumps, and more
• Imaging systems — diagnostic and clinical imaging equipment maintenance and repair

Industries and Facilities We Serve

One of the things that sets us apart is the breadth of facilities we support. We don’t serve only large hospital systems — although we certainly do that, too. Our client base includes:

• Hospitals and health systems — from community hospitals to large academic medical centers
• Ambulatory surgery centers (ASCs) — fast-paced surgical environments that require reliable, well-maintained equipment
• Outpatient clinics and primary care offices — smaller clinical settings that still demand professional-grade equipment and service
• Dental practices — sterilizers, autoclaves, and infection control equipment tailored to dental workflows
• Veterinary clinics and animal hospitals — anesthesia, sterilization, and monitoring equipment designed for veterinary applications
• Laboratories and research facilities — scientific and clinical laboratories that rely on precision instruments
• Industrial facilities — sterilization and decontamination equipment for industrial and manufacturing applications

No matter the size of your operation, we bring the same commitment to quality, responsiveness, and technical excellence.

Where We Serve

From our headquarters in Richmond, Virginia, we provide equipment sales and field service across a large and growing service territory spanning the Southeast, Mid-Atlantic, and parts of the Midwest. Our current coverage includes:

• Virginia (VA)
• Maryland and Washington, D.C. (MD/DC)
• North Carolina (NC)
• South Carolina (SC)
• Tennessee (TN)
• Georgia (GA)
• Florida (FL)
• Ohio (OH)
• Michigan (MI)
• Kentucky (KY)

This multi-state presence allows us to provide consistent, high-quality service whether your facility is in downtown Atlanta, rural eastern Kentucky, the suburbs of Detroit, or anywhere in between. We are continually expanding our reach to serve more communities and healthcare providers.

If your facility is located in one of these states, we encourage you to request a preventive maintenance quote or reach out to discuss your equipment needs. If you’re outside our listed territory, contact us anyway — we may still be able to help.

Why Healthcare Facilities Choose Auxo Medical

In a crowded market of medical equipment vendors and third-party service providers, we know you have options. Here’s why facilities across the East Coast and Midwest choose to work with us:

Cost-Effective Solutions Without Compromise

We understand the financial pressures healthcare organizations face. Our refurbished equipment program gives you access to top-tier devices at a fraction of the cost of buying new, while our flexible PM agreements help you plan and budget for ongoing maintenance expenses. We believe you shouldn’t have to choose between fiscal responsibility and clinical quality.

Deep Technical Expertise

Our service technicians are factory-trained and experienced across multiple equipment platforms and manufacturers. Whether it’s a complex anesthesia machine repair, a sterilizer validation, or a routine PM on a patient monitor, our team has the skills and knowledge to get the job done right the first time.

Speed and Responsiveness

We know that when critical equipment goes down, every hour matters. Our team is built for fast response — whether that means dispatching a technician for an emergency repair or expediting a replacement unit from our inventory. We move quickly because your patients can’t wait.

A True Partnership Approach

We don’t just sell you equipment and disappear. We build long-term relationships with our clients, becoming an extension of your biomedical engineering or facilities management team. From initial consultation through installation, training, ongoing maintenance, and eventual replacement, we’re with you for the entire lifecycle of your equipment.

How to Get Started

Getting in touch with us is easy. Whether you need a quote for new or refurbished equipment, want to set up a preventive maintenance agreement, or require emergency repair support, we’re here to help.

• Call us at (888) 728-8448— Speak directly with a member of our team to discuss your needs.
• Submit a service request — Use the service request form below to describe your situation and we’ll respond promptly
• Request a PM quote — Let us evaluate your equipment inventory and build a customized preventive maintenance program designed for your facility

We respond to every inquiry with the urgency it deserves — because we know your equipment is mission-critical.

Service Quote / Repair Request

* Please note:  Auxo Medical does not provide services for personal equipment.

First Name *

Last Name *

Email *

Company/Facility Name *

Zip Code *

Phone Number *

Message *

If you would like an estimate on a preventative maintenance plan, please upload your equipment list here.

Drop a file here or click to upload Choose File

Maximum file size: 516MB

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Frequently Asked Questions

What types of equipment does Auxo Medical sell?

We sell both new and refurbished medical and laboratory equipment, including sterilizers, autoclaves, anesthesia machines, surgical tables, surgical lights, patient monitors, imaging systems, washer-disinfectors, ultrasonic cleaners, and laboratory instruments.

What does “refurbished” mean when it comes to your equipment?

Every refurbished unit we sell is thoroughly inspected, repaired as needed, tested, and restored to meet or exceed OEM performance specifications. We stand behind the quality of our refurbished equipment with warranties and ongoing service support.

What states does Auxo Medical serve?

We currently provide equipment sales and field service across Virginia, Maryland, Washington D.C., North Carolina, South Carolina, Tennessee, Georgia, Florida, Ohio, Michigan, and Kentucky.

Can you service equipment you didn’t sell to us?

Absolutely. Our field service team works on a wide range of medical and laboratory equipment regardless of where it was originally purchased. Contact us to discuss your specific equipment and service needs.

How quickly can you respond to an emergency repair request?

We prioritize emergency calls and work to dispatch a technician as quickly as possible. Response times vary by location and technician availability, but urgency is built into everything we do. Call us or submit a service request for the fastest response.

Do you offer preventive maintenance contracts?

Yes. We offer customizable preventive maintenance programs tailored to your facility’s equipment inventory, usage patterns, and compliance requirements. Request a PM quote to get started.

Let Us Support Your Mission

At the end of the day, our work exists to support yours. Every piece of equipment we sell, every repair we make, and every PM visit we complete is in service of a larger goal: helping you deliver safe, effective care to the patients and communities you serve.

We are Auxo Medical — your partner in medical equipment sales, service, and support across Virginia, the Mid-Atlantic, the Southeast, and the Midwest.

Ready to talk? Contact us today to request a quote, schedule service, or learn more about how we can support your facility.

Contact Us

* Please note:  Auxo Medical does not provide services for personal equipment.

First Name *

Last Name *

Email *

Company/Facility Name *

Phone Number *

Zip Code *

Message *

If you would like an estimate on a preventative maintenance plan, please upload your equipment list here.

Drop a file here or click to upload Choose File

Maximum file size: 516MB

Anti-SPAM tool

Δ

The post Your Trusted Partner for Medical Equipment Sales, Service & Repair — Auxo Medical appeared first on Auxo Medical.