I have had the pleasure to work with Anthony and the Auxo team over the last few months. Earlier this year, PartsSource utilized the services of Auxo for a new contract to include approximately 58 Steris sterilization devices. They were very thorough in communicating and completed PM inspections, repairs, and paperwork in a timely manner. The Auxo team went above and beyond to provide quality service at a significant cost savings in comparison to the OEM.
Auxo has become a preferred service provider for PartsSource and we will continue to work closely with them on future endeavors.
It has been a pleasure working and contracting with the Auxo Medical team over the last 15 years. As our businesses grew and evolved Auxo demonstrated they were willing to do what it took to support us both commercially as well as in services. These changes not only helped us optimize our overall business process flow it also allowed us to maximize our TCO’s on our equipment.
The Auxo Medical team is qualified to work on a vast array of equipment and systems. They’ve provided staff training, personalized service and attention to detail for the Past eight years.
The Auxo Medical team has been an outstanding partner. Their response to service calls has been stellar. We are very pleased with the management and tech support they provide.
Auxo Medical came into our facility a couple of months ago and has done an outstanding job by working with our staff and getting prior issues identified and resolved. They ran into many obstacles and worked diligently to remove them from our machines. Auxo has been a true partner with our organization.
I have used auxo to service my sterilization equipment for 15+ years at two separate facilities. They have knowledge of our facility, engineering staff, as well as our equipment. Auxo provides education to my staff on our sterilization equipment. You’ll be rewarded with great customer service. During a renovation project, auxo used a creative approach to keep us up and running during the entire process.
Working with Mark and Jay at Auxo for new client implementation has been nothing short of impressive. Some clients can be skeptical of switching their maintenance service from the OEM to third party service companies … however, after a brief meeting and walkthrough with the client and the team, it quickly becomes obvious. Auxo’s team members are truly industry experts. my clients rave about their responsiveness, expertise and focus to put the customer first. I can always count on them to go above and beyond for our clients … they are are pleasure to work with.
Mike Lunde is always very helpful and the communication is wonderful. Very thankful to have him on this team!
Wonderful customer service! Tanner has been so helpful in answering my many questions to make sure we purchase exactly what suits our needs. I would highly recommend Auxo Medical.
We had a problem with our anesthesia machine & called Auxo. Claude came out within 2 hours of our call and repaired it the same day. Excellent service! Highly recommend them!
Auxo Medical is a diamond in the rough and they deserve your business. Every aspect of my experience was top notch. I worked directly with Stark to set up my account. He was attentive, knowledgeable and very easy to work with. I Scheduled 2 maintenance visits for separate locations with Brandon and he absolutely delivered. My entire staff said he was great to be around and he left our lab cleaner than it was before. I definitely recommend Auxo Medical for anyone in need.
I have been managing surgery centers for several years and have always used AuxoMedical to perform preventative maintenance and repairs on our sterilization equipment. They are responsive, knowledgeable and reasonably priced. I have especially enjoyed working with Mark, Tanner and Tony. Highly recommended!
Mr. Claude McGuire is a phenomenal technician that has always been accommodating, professional and expedient in his work of keeping our autoclaves online and good to go! I would recommend Auxo Medical and their maintenance contracts - hopefully you'll get as lucky as we are to have Mr. McGuire service our sites.
Auxo's scheduled maintenance program has reduced our downtime by at least two thirds [and] response to problems has been lightning fast and repairs performed the same day in most cases. Auxo's overall performance has been outstanding. Previous agreements with other contractors were poorly performed resulting in chronic breakdowns and longer downtimes.
The Auxo Medical team has been amazing, by keeping some of our older equipment running as well as a new piece of equipment. They have also helped us update larger capital purchases for our surgery center. If you want reliable and fast service you couldn’t find a better team.
Imaging Equipment
Service & Repairs on C-Arms, R/F Rooms, Cath Labs and Portable X-Ray Systems
At Auxo Medical, we provide specialized inspections and repairs for C-Arms, R/F rooms, catheterization labs, and portable X-ray systems. Our services are essential for a variety of facilities and practices, including hospitals, surgery centers, veterinarian clinics, and chiropractors. Our field service engineers offer equipment inspections, repairs, equipment de-installation and relocation, as well as PACS and DICOM troubleshooting. With our dedicated support, healthcare providers can maintain the reliability and efficiency of their imaging systems at an affordable price, ultimately enhancing patient outcomes and operational success.
A sample of the manufacture’s systems we service and repair:
GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, and Shimadzu.
Field service areas include:
Mid-Atlantic Region (Virginia, Washington D.C., Maryland and North Carolina)
Imaging Equipment and Modalities We Service:
C-Arms
R/F Rooms
Cath Labs
Portable X-Ray Systems
Levels of Service and Support
Auxo Medical provides a wide range of service options, from inspections to full service repairs. To request your service or repair please fill out the form above.
Decreased Image Quality: Noticeable blurriness, artifacts, or distortions in images.
Frequent Error Messages: Regular occurrence of error codes or alerts on the display. Equipment failure to complete standard operations.
Inconsistent Performance: Variability in equipment performance or functionality. Slower processing times or response delays.
Physical Signs of Wear: Visible damage to cables, connectors, or components.
Unusual noises: (e.g., grinding, or irregular buzzing) during operation.
User Complaints: Feedback from operators regarding malfunctions or issues.
Compliance Requirements: Whether it is regulating agencies such as the FDA or state health departments or organizational compliance, keeping your imaging equipment maintained and in optimal condition is paramount.
Manufacturer End-of-Life Support: Manufacturers only support certain equipment or models for a specific period of time. This is often referred to as “End-of-Life” (EOL). If your equipment is approaching EOL with the manufacturer, contact Auxo Medical for continued service and support.
Our field service engineers are available for imaging equipment inspections such as:
Visual Inspection: Check for any physical damage to the device. Inspect cables and connectors for wear or fraying.
Functionality Tests: Verify that controls operate correctly. Test the movement of the equipment for smooth operation.
Image Quality Assessment: Conduct image quality tests using phantoms. Check for proper image contrast and resolution.
Calibration Checks: Confirm that the system is properly calibrated to manufacturer specifications.
Safety Features Verification: Ensure that safety interlocks and emergency stop functions are operational.
Radiation Safety: Check the shielding for integrity. Test the radiation output to ensure it meets safety standards.
Electrical Safety: Perform electrical safety tests to check for proper grounding and leakage current.
Software Checks: Ensure that any software used for image processing is up to date.
Component Diagnosis: Conduct thorough diagnostics to identify faulty components (e.g., X-ray tube, detector).
Electrical Repairs: Repair or replace damaged wiring or connectors. Address issues with power supply and circuit boards.
Mechanical Repairs: Lubricate and repair mechanical joints and moving parts. Adjust alignment of the C-arm for proper movement and positioning.
Image Processing Repairs: Troubleshoot and repair image processing software issues. Address issues with the X-ray tube or detector that affect image quality. Replace or repair damaged imaging sensors.
Calibration and Testing: Recalibrate the system after repairs to ensure proper functionality. Conduct image quality tests post-repair to verify improvements.
Safety Feature Restoration: Repair or replace malfunctioning safety interlocks or emergency stops.
Radiation Output Adjustment: Adjust radiation output settings to meet regulatory standards.
Our team is able to assist with de-installation and relocation of your imaging equipment for any need including:
Facility Renovation: Upgrades or remodeling of existing medical facilities often necessitate the relocation of imaging equipment.
New Equipment Acquisition: Replacement of outdated machines with newer models may require de-installation of existing systems.
Change in Clinical Workflow: Adjustments in patient flow or service delivery can lead to the need for relocating equipment to improve efficiency.
Expansion of Services: Opening new departments or clinics may necessitate moving imaging equipment to support expanded services.
Space Optimization: Reconfiguration of space for better utilization may require relocating equipment to more strategic locations.
Compliance with Regulations: Changes in regulatory requirements may necessitate relocating equipment to ensure compliance with safety and operational standards.
Technological Upgrades: New imaging technologies may require different spatial or technical setups, prompting the need for de-installation and relocation.
Equipment Malfunction or Upgrade: Persistent issues with existing equipment may lead to its relocation for repairs or upgrades.
Change in Ownership or Management: Transfers of equipment between facilities due to mergers, acquisitions, or management changes.
Cost Reduction Initiatives: Relocating equipment to more cost-effective locations can be part of budgetary strategies within healthcare facilities.
Our service engineers can assist in troubleshooting PACS and DICOM issues including:
Connectivity Issues: We ensure that the network connections between imaging devices and PACS servers are functioning properly.
Image Retrieval Problems: We assist to resolve image retrieval problems, verifying that images are correctly sent to the PACS from imaging modalities and that the PACS database is operational.
User Access Issues: In cases of user access issues, our engineers can verify user credentials and permissions to ensure that all necessary personnel can access the system without complications.
Storage Concerns: We address storage concerns by analyzing and verifying the storage space on the PACS server and ensuring that proper backup procedures are in place for archived images.
Failed Transfers: Our engineers are able assist in troubleshooting failed transfers, investigating issues that may prevent DICOM files from being successfully transferred between devices.
Why Auxo Medical for Imaging Equipment Service and Repair?
Imaging Equipment Inspection, Service and Repair on the Following Modalities:
At Auxo Medical, we provide comprehensive inspections and repairs for a variety of critical imaging equipment, including C-Arms, radiography / fluoroscopy rooms, catheterization labs, and portable X-ray systems. Our highly skilled imaging equipment service engineers are dedicated to ensuring your equipment operates at peak efficiency, offering a full suite of services that includes thorough equipment inspections, timely repairs, and expert de-installation and relocation of imaging systems. Additionally, we provide specialized PACS (Picture Archiving and Communication System) and DICOM (Digital Imaging and Communications in Medicine) troubleshooting to optimize your imaging workflow.
Quick Turnaround Times for the Mid-Atlantic Region
Is your machine down, experiencing image quality issues, or displaying error codes? We know that downtime can severely affect patient care and operational efficiency, which is why our dedicated team is focused on minimizing service delays. With field service engineers strategically located across Virginia, Washington D.C., Maryland, and North Carolina, we provide rapid assessments and prompt repairs for your imaging equipment. Our commitment to timely service enables healthcare providers to maintain optimal functionality, ensuring that quality patient care remains a top priority. Trust Auxo Medical to keep your imaging systems running smoothly and efficiently, exactly when you need them.
Combine Biomedical, SPD, Anesthesia and Imaging Service Contracts for Optimal Service and Savings
At Auxo Medical, we offer a unique opportunity to enhance service efficiency and reduce costs by combining Biomedical, SPD (Sterile Processing Department), anesthesia, and Imaging Service contracts. By integrating these essential services, healthcare facilities can streamline their maintenance and support processes, ensuring that all equipment—from autoclaves to x-ray machines—is maintained to the highest standards. This holistic approach not only simplifies management but also leverages cost savings through bundled contracts while enhancing overall service quality. Our team of experts is dedicated to providing comprehensive support tailored to your facility’s needs, allowing you to focus on delivering exceptional patient care with confidence.
Emergency Repair Services 24 Hours a Day, 365 Days a Year*
At Auxo Medical, we understand that downtime for your imaging equipment can have serious consequences for patients and your facility. That’s why we offer 24/7 emergency service, 365 days a year. Whether it’s a late-night malfunction or a weekend breakdown, our team of expert engineers is available to respond quickly and efficiently, minimizing disruption to your operations.
*After hours service calls carry a 4 hour minimum labor charge – 4:30pm-8am
Access to Full Documentation Through Our Service Portal for all Regulatory Requirements
This Service Portal is for active service agreement holders and houses all the necessary records for your equipment, including calibration certificates, maintenance logs, and repair reports, ensuring you have the documentation you need to meet all regulatory requirements. In addition current service clients can schedule repair and maintenance calls directly from the portal.
Prompt Repair and Maintenance Service in Virginia & The Mid-Atlantic Region
Auxo Medical understands the importance of prompt service. With inoperable or malfunctioning imaging equipment, not only does it compromise patient care, but it also presents a significant loss in revenue for the practice. At Auxo Medical, our team of experienced engineers are standing by and ready to quickly get your imaging equipment back up and running. Whether it’s a calibration issue, software glitch, or hardware malfunction, we are equipped to identify the root cause and implement effective solutions. With our comprehensive inspection and repair services, we ensure that your imaging systems deliver reliable performance, allowing you to focus on providing the best possible care to your patients. Don’t let equipment issues compromise your practice—trust Auxo Medical to quickly and efficiently maintain and repair your imaging equipment.
Minimize Costs with up to 40%-50% off OEM Labor Pricing
At Auxo Medical, we are dedicated to helping healthcare facilities minimize downtime and reduce costs associated with imaging equipment service and repair. Our competitive pricing allows you to save up to 40% off original equipment manufacturer (OEM) labor pricing, making high-quality service, repairs and equipment more accessible. By choosing Auxo Medical as service provider, you not only benefit from significant cost savings but also gain the flexibility to combine biomedical, SPD (Sterile Processing Department), anesthesia, and imaging service contracts into a streamlined package. This integrated approach simplifies management and ensures that all your essential equipment is maintained to the highest standards, maximizing operational efficiency. Contact Auxo Medical today to learn how we can save you up to 40% off OEM labor pricing.
