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Sterile Processing and Biomedical Maintenance and Repair

Tennessee’s Trusted Partner for Medical Equipment Repairs, Parts & Maintenance

Your Reliable Medical Equipment Service Provider in East Tennessee

At Auxo Medical, we understand how critical reliable medical and lab equipment is to the quality of care you provide. Serving East and Central Tennessee, including Knoxville, Chattanooga, Cookeville, and surrounding areas, we specialize in medical equipment repairs, parts, and preventative maintenance. Our mission is to keep your facility running smoothly, minimize downtime, and help you maintain compliance—all while protecting your budget.


Why Choose Auxo Medical for Equipment Repairs and Maintenance?

1. Comprehensive Service Coverage

We proudly serve not only East Tennessee but also extend our expertise to Northeast Alabama and Northwest Georgia. Our field technicians are strategically located, ensuring fast, on-site support for urgent repairs and scheduled maintenance.

2. Expert Technicians & Industry Certifications

Our team includes AAMI Certified Biomedical Equipment Technicians (CBETs) who are trained to the highest standards. We follow NFPA99 and AAMI guidelines, so you can rest assured your equipment meets all safety and compliance requirements.

3. Wide Range of Equipment Serviced

From sterilizers and autoclaves to patient monitors, surgical tables, ventilators, and more, we service a vast array of medical and laboratory equipment. Whether your facility requires routine maintenance or urgent repair, we have the expertise and parts inventory to get the job done quickly and correctly.


Our Core Services in East Tennessee

Biomedical Equipment Repair and Inspections

We provide a full spectrum of biomedical services, including:

  • Inspections and Calibrations
  • Routine Preventative Maintenance (PM Plans)
  • Emergency Repairs
  • Compliance and Safety Checks

Our technicians service all major brands, such as GE Healthcare, Philips, Mindray, Hill-Rom, Datascope, Medtronic, Steris, Stryker, Skytron, and more. We back up our services with detailed diagnostic, repair, and calibration reports for your records.

Common Biomedical Equipment We Service:

  • Patient Monitors
  • ECG Machines
  • Surgical Tables and Lights
  • Stretchers
  • Electrosurgical Units
  • Exam Tables
  • Ventilators

Sterile Processing Equipment Preventative Maintenance and Repair

Properly functioning sterilization equipment is non-negotiable for patient safety and regulatory compliance. We offer:

  • Preventative Maintenance Programs for sterilizers, autoclaves, washer-disinfectors, ultrasonic cleaners, and boilers.
  • Joint Commission Standards Compliance
  • Fast Turnaround for Repairs and Inspections

We maintain and repair trusted brands like Steris, Amsco, Getinge, Primus Spire, Tuttnauer, Lancer, Sharpertek, Miele, and more.


What Sets Auxo Medical Apart?

Fast Response Times and Quality Repairs

Downtime can compromise patient care. We respond quickly to service requests providing OEM-quality service at a fraction of the cost. Our loaner equipment program further minimizes operational disruption while your devices are being serviced.

Transparent Reporting and Online Service Portal

Our secure Service Portal allows you to:

  • Track all service cases and equipment history in real-time
  • Create new work orders
  • Print repair and maintenance reports for regulatory audits or budget reviews

Cost Savings Over OEM Service

We pride ourselves on delivering OEM-quality service at a fraction of the cost. Our clients consistently note significant savings without sacrificing quality or responsiveness.


Testimonials: What Our Clients Are Saying

“Auxo Medical has become a preferred service provider for PartsSource and we will continue to work closely with them on future endeavors.”
—Lori Migliore, Channel Leader, Service Partner Management, PartsSource

“Auxo Medical’s scheduled maintenance program has reduced our downtime by at least two thirds and repairs performed the same day in most cases. Auxo’s overall performance has been outstanding.”
—Director of Operations

“They have knowledge of our facility, engineering staff, as well as our equipment. Auxo provides education to my staff on our sterilization equipment. You’ll be rewarded with great customer service.”
—Carolyn H., Sterile Processing & Distribution Manager


Additional Services and Benefits

Equipment Sales: New & Refurbished

In addition to maintenance and repair, we offer new and refurbished medical and laboratory equipment at significant cost savings. Let us help you find quality equipment within your budget.

Trade-In, Valuation, & Liquidation

Planning an upgrade or closing a facility? We offer equipment trade-in, valuation, and liquidation services to maximize your return and simplify transitions.

Onsite Equipment Upgrades & Refurbishments

We can upgrade or refurbish your current equipment onsite or remove and replace older devices—helping you avoid the high costs of purchasing new.

Staff Training

Our technicians provide personalized training for your staff, ensuring they understand the operation and maintenance of your equipment.

Financing Options

We offer flexible financing to help you manage capital expenditures and keep your facility at the forefront of technology.


How to Request Service or a Quote

Step 1: Submit a Service or Maintenance Request

Use our online form below to request a quote for preventative maintenance or repair. Upload your equipment list for a tailored estimate.

Step 2: Fast, Professional Response

Our local technicians will contact you quickly to schedule service.

Step 3: Ongoing Support and Reporting for Active Service Agreement Holders

Access your Service Portal anytime to review equipment history, download reports, and track open service requests.


Field Service Areas

We provide service throughout East and Central Tennessee, including:

  • Knoxville
  • Chattanooga
  • Cookeville
  • Huntsville (AL)
  • Dalton (GA)
  • Surrounding Areas

Not in our field service area? Contact us—we may have a solution for you!


Frequently Asked Questions

Do you provide services for personal equipment?

No, our services are exclusively for medical facilities, hospitals, labs, and other healthcare organizations.

What types of equipment do you repair in Tennessee?

In Eastern Tennessee we specialize in biomedical and sterile processing equipment—including patient monitors, surgical tables, autoclaves, washer-disinfectors, and more.

Do you offer loaner equipment?

Yes, we provide loaner equipment for various categories to minimize downtime during repairs.

How do I access the Service Portal?

Active service agreement holders can log in via our website to manage equipment and track service.

Can you help with equipment upgrades or liquidation?

Absolutely! We offer trade-in, valuation, and liquidation services, as well as onsite upgrades and refurbishments.


Contact Auxo Medical Today

Don’t let equipment downtime disrupt patient care or your facility’s operations. Trust Auxo Medical for fast, affordable, and reliable service. With over 50 years of combined experience, we are dedicated to your success.

Contact us for a quote or to schedule service:

  • Toll-Free: (888) 728-8448
  • Local: (804) 233-4424
  • Online Service Request:
Service Quote / Repair Request

* Please note:  Auxo Medical does not provide services for personal equipment.

If you would like an estimate on a preventative maintenance plan, please upload your equipment list here.

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Business Hours:
Monday – Friday: 8:00 am – 4:30 pm
Saturday – Sunday: Closed


Your Partner in Medical Equipment Uptime

At Auxo Medical, we are more than a service provider—we are your partner in care. Our commitment is to keep your medical and lab equipment running at peak performance, so you can focus on what matters most: delivering exceptional patient care.

Ready to experience the Auxo Medical difference? Contact us today and discover why so many healthcare facilities in East Tennessee rely on us for all their equipment service needs.


Copyright © 2025 Auxo Medical®. All rights reserved.

Sterile Processing Department

Need a Central Sterile Maintenance Plan? Auxo Medical Has You Covered!

The Central Sterile Supply Department (CSSD), also known as the Sterile Processing Department (SPD), is the heart of this effort, responsible for reprocessing reusable medical devices and equipment to ensure patient safety and prevent healthcare-associated infections (HAIs). A well-functioning SPD relies heavily on the proper operation of its equipment, including autoclaves, sterilizers, washer disinfectors, ultrasonic cleaners, and steam generators. Without a robust central sterile maintenance plan, facilities risk equipment downtime, compromised sterilization processes, regulatory non-compliance, and, most importantly, potential harm to patients.

At Auxo Medical, we understand the critical role that sterile processing equipment plays in your facility’s operations. That’s why we offer comprehensive service, maintenance, and repair solutions designed to keep your SPD running smoothly and efficiently. Whether you need routine autoclave maintenance, emergency sterilizer maintenance, or a comprehensive washer disinfector maintenance plan, we have the expertise and resources to meet your needs.

The Importance of a Central Sterile Maintenance Plan

A central sterile maintenance plan is a proactive strategy designed to prevent equipment failures, ensure optimal performance, and extend the lifespan of your sterile processing equipment. It involves regular inspections, preventative maintenance tasks, calibrations, and timely repairs, all performed by qualified technicians. The benefits of implementing a comprehensive maintenance plan are numerous:

  • Reduced Downtime: Preventative maintenance identifies and addresses potential issues before they escalate into major repairs, minimizing equipment downtime and ensuring that your SPD can continue operating without interruption. Auxo Medical service technicians consistently travel with all PM parts and most parts they would need for emergency repairs, reducing downtime and avoiding additional callbacks and labor costs.
  • Improved Equipment Performance: Regular maintenance ensures that your equipment operates within specified parameters, providing consistent and reliable sterilization results. This is crucial for meeting regulatory requirements and preventing HAIs.
  • Extended Equipment Lifespan: Proactive maintenance can significantly extend the lifespan of your sterile processing equipment, protecting your investment and delaying the need for costly replacements.
  • Enhanced Patient Safety: Properly maintained equipment is essential for ensuring effective sterilization and disinfection, minimizing the risk of HAIs and protecting patient safety.
  • Regulatory Compliance: Healthcare facilities are subject to stringent regulations regarding sterile processing, including requirements for equipment maintenance and documentation. A comprehensive maintenance plan helps ensure compliance with these regulations and avoid potential penalties. Auxo Medical provides access to full documentation through our Service Portal for all regulatory requirements. This Service Portal houses all the necessary records for your equipment, including calibration certificates, maintenance logs, and repair reports.
  • Cost Savings: While a maintenance plan involves an upfront investment, it can save you money in the long run by preventing costly repairs, reducing downtime, and extending the lifespan of your equipment.

Key Components of a Central Sterile Maintenance Plan

A comprehensive central sterile maintenance plan should include the following key components:

  1. Regular Inspections: Periodic inspections of all sterile processing equipment to identify any signs of wear and tear, leaks, or other potential problems.
  2. Preventative Maintenance Tasks: Scheduled maintenance tasks, such as cleaning, lubrication, filter replacement, and component adjustments, to keep equipment operating at peak performance.
  3. Calibration: Regular calibration of temperature sensors, pressure gauges, and other critical instruments to ensure accurate readings and consistent sterilization results. Auxo Medical prioritizes accuracy and precision in every calibration, using only current, certified thermocouples. This commitment to using the latest technology guarantees accurate temperature readings, ensuring your equipment meets the highest sterilization standards and delivers consistent, reliable results.
  4. Water Quality Testing: Regular testing of water used in autoclaves and washer disinfectors to identify impurities that can lead to scale buildup and corrosion. Auxo Medical offers comprehensive water quality testing services, analyzing your water supply to identify any potential issues. Based on our findings, we can provide you with the right products and solutions to improve your water quality, ensuring your autoclaves and sterilizers operate at peak performance.
  5. Timely Repairs: Prompt and efficient repair of any equipment malfunctions to minimize downtime and prevent further damage. Auxo Medical offers 24/7 emergency service, 365 days a year. Whether it’s a late-night malfunction or a weekend breakdown, our team of expert technicians is available to respond quickly and efficiently, minimizing disruption to your operations. After hours service calls carry a 4 hour minimum labor charge – 4:30pm-8am.
  6. Documentation: Meticulous record-keeping of all maintenance activities, including inspections, preventative maintenance tasks, calibrations, and repairs.

Auxo Medical’s Comprehensive Sterile Processing Equipment Services

Auxo Medical SPD Preventative Maintenance Service PlansAt Auxo Medical, we offer a comprehensive suite of services to meet all your sterile processing equipment needs:

  • Preventative Maintenance Plans: Our preventative maintenance plans are designed to ensure optimal performance and minimize downtime for your autoclaves, sterilizers, washer disinfectors, ultrasonic cleaners, and steam generators. We tailor our plans to your specific equipment and facility needs, providing scheduled maintenance tasks, calibrations, and water quality testing.
  • Repair Services: We offer prompt and efficient repair services for all types of sterile processing equipment. Our team of expert technicians is available 24/7 to respond to emergencies and get your equipment back up and running as quickly as possible. Cycle errors or alarms sounding from your sterilization equipment can be a cause for concern and should be addressed promptly. Contact Auxo Medical for prompt sterilizer, autoclave, washer-disinfector as well as steam generator and boiler repair. Loaner/Rental tabletop autoclaves are available at request while supplies last. Loaner/Rental fees may apply.
  • Equipment Sales: We sell a wide range of new and refurbished sterile processing equipment from leading manufacturers. Our team can help you select the right equipment to meet your facility’s needs and budget.
  • Installation and Training: We provide professional installation and training services for all equipment we sell. Our technicians will ensure that your equipment is properly installed and that your staff is trained on its proper operation and maintenance.

Equipment We Service

We offer preventative maintenance and repair services on a wide range of brands and models, including:

  • Steris
  • Amsco
  • V-Pro
  • Getinge
  • Midmark
  • Ritter
  • Tuttnauer
  • SciCan
  • Primus Spire
  • Scientek
  • Consolidated
  • Sharpertek
  • Belimed
  • BetaStar
  • Miele
  • Basil
  • Lancer

We provide service, maintenance & repair on sterilizers, autoclaves, washer disinfectors, ultrasonic cleaners, boilers & steam generators.

Why Choose Auxo Medical?

  • Expert Technicians: Our team of technicians is highly trained and experienced in servicing all types of sterile processing equipment.
  • Fast Response Times: We understand the importance of minimizing downtime, and we strive to respond to service calls as quickly as possible. Auxo’s scheduled maintenance program has reduced downtime and response to problems has been lightning fast and repairs performed the same day in most cases.
  • Competitive Pricing: We offer competitive pricing on all our services, without compromising on quality.
  • Customer Satisfaction: We are committed to providing excellent customer service and ensuring your satisfaction. Auxo Medical is a diamond in the rough and they deserve your business. Every aspect of the experience was top notch.
  • Full Documentation: We provide access to full documentation through our Service Portal for all regulatory requirements.

Testimonials

Here’s what some of our satisfied customers have to say about our services:

  • Lori Migliore – Channel Leader, Service Partner Management – PartsSource: “The Auxo team went above and beyond to provide quality service at a significant cost savings in comparison to the OEM. Auxo has become a preferred service provider for PartsSource and we will continue to work closely with them on future endeavors.”
  • Darcy A., Manager Biomedical Engineering – Tampa, FL: “Auxo Medical came into our facility a couple of months ago and has done an outstanding job by working with our staff and getting prior issues identified and resolved. They ran into many obstacles and worked diligently to remove them from our machines. Auxo has been a true partner with our organization.”
  • Carolyn H., Sterile Processing & Distribution Manager: “I have used auxo to service my sterilization equipment for 15+ years at two separate facilities. They have knowledge of our facility, engineering staff, as well as our equipment. Auxo provides education to my staff on our sterilization equipment. You’ll be rewarded with great customer service.”
  • Denise Latimer-Wright – Surgery Center Manager: “I have been managing surgery centers for several years and have always used AuxoMedical to perform preventative maintenance and repairs on our sterilization equipment. They are responsive, knowledgeable and reasonably priced. Highly recommended!”
  • MEDARVA Surgery Centers: “The Auxo Medical team has been amazing, by keeping some of our older equipment running as well as a new piece of equipment. They have also helped us update larger capital purchases for our surgery center. If you want reliable and fast service you couldn’t find a better team.”

Don’t wait until a breakdown disrupts your SPD operations. Contact Auxo Medical today to learn more about our comprehensive central sterile maintenance plans and how we can help you ensure the safety and efficiency of your sterile processing department.

Get Your PM Quote / Repair Request

At Auxo Medical, we are committed to helping you maintain a safe and sterile environment for your patients. Let us be your trusted partner for all your sterile processing equipment needs. To request your central sterile maintenance plan please call our office at (888) 728-8448 or fill out the form below.

Service Quote / Repair Request

* Please note:  Auxo Medical does not provide services for personal equipment.

If you would like an estimate on a preventative maintenance plan, please upload your equipment list here.

Maximum file size: 516MB

Sending