Auxo Medical FAQs: New and Refurbished Medical Equipment Sales, Service, Maintenance, and Repair
When your facility depends on reliable equipment, you need a partner who can support the full lifecycle: selecting the right device, delivering it, installing it, keeping it running, and standing behind it with responsive service. At Auxo Medical, we do exactly that. We provide new and refurbished medical and lab equipment, plus maintenance and repair services, parts support, and flexible options to help you keep operations moving smoothly.
What we do at Auxo Medical
We support healthcare and industrial environments with equipment sales and service that are built around uptime, safety, and predictable ownership costs. We work with a wide range of customers, including hospitals, surgery centers, outpatient clinics, dental practices, veterinary clinics, research organizations, laboratories, and even industries like agriculture, aerospace, and food processing.
In practical terms, you can come to us for
- New medical and lab equipment across many categories and brands
- Refurbished equipment restored to “like new” condition through a documented process
- On-site field service in our supported regions and equipment categories
- Preventive maintenance programs and customized service plans
- OEM and aftermarket parts sourcing
- Equipment installation and setup support
- Financing options and trade-in support
Medical and lab equipment we provide
We provide a broad range of medical and lab equipment to fit the needs of clinical care, sterile processing, and specialized environments. Because different facilities have different requirements, we focus on matching the right equipment configuration to your workflow, volume, utilities, and compliance needs—so you are not forced into a one-size-fits-all purchase.
If you are equipping a new space, replacing aging assets, or expanding capacity, we can support both new equipment sales and refurbished equipment options—so you can choose the right balance of budget, availability, and long-term reliability.
Refurbished medical equipment you can trust
Refurbished equipment should never be a gamble. Our approach is built around consistent processes, thorough testing, and a standard of finish and function that aims to deliver “like new” results—not “cleaned up and shipped out.” We break down equipment, restore it, and test it thoroughly so it is ready for real clinical use.
We refurbish a wide range of devices, including sterile processing and biomedical equipment such as:
- Sterilizers and autoclaves
- Washer disinfectors
- Surgical tables
- Stretchers and beds
- Surgical and exam lights
- Warmers
- Steam generators
- Other biomedical equipment types
Refurbished vs used: why the difference matters
Used equipment can be easy to buy, but difficult to trust—especially when service history is unclear and performance is not guaranteed. Refurbished equipment, when done correctly, is restored through a structured process and backed by warranty coverage, which helps reduce unexpected downtime and surprise repair costs.
New equipment sales, plus practical support
Yes, we sell new equipment across many types and brands. Just as importantly, we can support you through the selection process so you can make a purchase that matches your facility’s real constraints: space, power, steam availability, throughput goals, staff workflow, and serviceability.
Delivery and installation that fits your timeline
We deliver equipment throughout the contiguous United States, and in some cases we can ship internationally. If you need help beyond the shipment, we also offer installation on the equipment we provide, so your team is not left alone to figure out setup details or integration needs.
Parts support: OEM and aftermarket options
Downtime often comes down to parts availability. We support customers with a wide range of OEM and aftermarket parts so repairs and maintenance can move forward without unnecessary delays. If you need help identifying the right part or confirming compatibility, our team can assist through the request process.
Where we provide field service
We provide field service across multiple regions, including:
- Virginia
- Maryland
- Washington, D.C.
- North Carolina
- South Carolina
- Tennessee
- Georgia
- Florida
- Kentucky
- Ohio
- Michigan
This field coverage allows us to support maintenance, inspections, repairs, and service plan visits with on-site technicians in the areas we serve.
Certified and factory-trained technicians
Service quality is only as good as the people doing the work. We have technicians with current and active AAMI CBET credentials, and we also draw from skilled trade backgrounds that matter in real-world installations and repairs, including electrician, plumbing, HVAC, and welding experience.
We also have factory-trained technicians across a range of manufacturers and equipment types. Examples include:
- Sterilizers and washers from manufacturers such as Steris, Belimed, Primus, and Tuttnauer
- Surgical lights from manufacturers such as Amico and NUVO
- Anesthesia machines from manufacturers such as GE and Mindray
- C-arms and X-ray systems such as OEC/GE
- EMS and transport equipment such as Stryker
To keep skills current, our technicians regularly attend continuing education opportunities.
Service plans for sterile processing equipment
Sterile processing equipment is mission-critical, and the best way to reduce surprise failures is to pair responsive repair support with a preventive maintenance strategy. We offer multiple service plan structures and can customize a plan to match your department’s needs.
Our service plan options include:
- Alpha plan, designed as our highest maintenance and repair coverage with fixed investment
- Beta plan, designed to increase predictability with more comprehensive coverage
- Gamma plan, designed as a labor-focused maintenance program built around scheduled service
- Delta plan, designed to improve reliability with a moderate investment level
- Delta Plus coverage, which can include unscheduled service calls in addition to scheduled service
A good service plan is not just a contract—it is an operational tool. The goal is to keep cycles consistent, reduce disruptions, and make it easier to budget for maintenance over time.
Biomedical equipment inspections, calibrations, and annual checks
Many facilities need recurring inspections and performance checks to stay compliant and safe. We provide a wide range of biomedical equipment services that can include inspections, calibrations, and equipment check-ins. Because needs vary by facility and device category, we align the work scope to your internal requirements and operational schedule.
Imaging equipment service: what we service and what we do not
We do not service MRI and CT scanners. We do provide full field services for fluoroscopy and X-ray systems, including C-arms, cath labs, and rad rooms.
This distinction matters because it helps you route service requests to the right team quickly—especially when imaging uptime impacts patient flow and procedure schedules.
Steam constraints? We can still help you run sterilizers and washers
Not every facility has building steam available, and utilities limitations should not automatically block your sterile processing goals. Many sterilizer and washer options can be configured with integral steam boilers. If steam needs extend across multiple devices, we can also provide freestanding boiler options.
Financing and trade-ins
Capital equipment planning often involves timing, budget cycles, and competing priorities. We offer affordable financing options to help facilities acquire needed equipment while keeping cash flow manageable.
We also accept trade-ins. If you are replacing equipment, trading in existing assets can be a practical way to offset costs and simplify transitions during upgrades or expansions.
Documentation and transparency in refurbishment
Confidence comes from clarity. Our refurbishment process varies by equipment type, and we document the process and provide documentation to the customer. This helps align expectations and supports internal recordkeeping.
Important note about personal equipment
Our services are focused on professional and organizational needs. We do not provide services for personal equipment.
Why facilities choose us
Facilities choose Auxo Medical because we combine equipment access with real service capability. Instead of forcing you to coordinate across multiple vendors, we aim to be the single partner you can rely on for equipment sourcing, installation support, parts, ongoing maintenance, and field repair—especially in sterile processing, biomedical equipment service, anesthesia equipment support, and fluoroscopy and X-ray service categories.
If your goal is to reduce downtime, strengthen compliance readiness, and extend the useful life of critical equipment, we are ready to help.
