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Field Service - Imaging Equipment

Imaging Equipment Service & Repair by Auxo Medical

Auxo Medical provides specialized inspections and repairs for C‑arms, radiography/fluoroscopy (R/F) rooms, catheterization labs, and portable X‑ray systems. Our field service engineers support hospitals, surgery centers, veterinarian clinics, and chiropractors with equipment inspections, repairs, equipment de‑installation and relocation, and PACS/DICOM troubleshooting—helping you maintain reliability and efficiency at an affordable price.

Modalities we service

  • C‑Arms
  • R/F Rooms
  • Cath Labs
  • Portable X‑Ray Systems

Sample manufacturers/systems:

  • GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, Shimadzu

Levels of service and support

  • Equipment inspections
  • Repair service
  • Equipment de‑installation and relocation
  • PACS and DICOM basic troubleshooting

How to know if you need service

  • Decreased image quality: blurriness, artifacts, or distortions
  • Frequent error messages: recurring codes/alerts; failure to complete standard operations
  • Inconsistent performance: variable functionality, slow processing, response delays
  • Physical signs of wear: damaged cables/connectors/components
  • Unusual noises: grinding or irregular buzzing during operation
  • User complaints: operator reports of malfunctions
  • Compliance requirements: FDA, state, or organizational standards necessitating maintenance
  • Manufacturer end‑of‑life support: approaching EOL from the OEM—contact Auxo Medical for continued support

Equipment inspections

  • Visual inspection: check physical condition; assess cables/connectors for wear or fraying
  • Functionality tests: verify controls and smooth mechanical movement
  • Image quality assessment: phantom testing; confirm contrast and resolution
  • Calibration checks: validate system calibration to manufacturer specifications
  • Safety features verification: test interlocks and emergency stops
  • Radiation safety: verify shielding integrity; test radiation output to safety standards
  • Electrical safety: grounding and leakage current tests
  • Software checks: confirm image‑processing software is up to date

Repair service

  • Component diagnosis: identify faulty components (e.g., X‑ray tube, detector)
  • Electrical repairs: wiring/connector repair or replacement; power supply and circuit board issues
  • Mechanical repairs: lubricate/repair joints and moving parts; adjust C‑arm alignment and positioning
  • Image processing repairs: troubleshoot processing software; address tube/detector issues; replace/repair imaging sensors
  • Calibration and testing: recalibrate post‑repair; verify image quality improvements
  • Safety feature restoration: fix interlocks and emergency stops
  • Radiation output adjustment: set output to meet regulatory standards

Equipment de‑installation and relocation

We support moves driven by:

  • Facility renovation or space optimization
  • New equipment acquisition or technological upgrades
  • Changes in clinical workflow or service expansion
  • Compliance with updated regulations
  • Equipment malfunction/upgrade, ownership or management changes
  • Cost‑reduction initiatives

PACS and DICOM basic troubleshooting

  • Connectivity issues: ensure modality–PACS network links are functioning
  • Image retrieval problems: verify images are sent/received correctly and PACS DB is operational
  • User access issues: confirm credentials and permissions
  • Storage concerns: assess capacity and backup procedures for archives
  • Failed transfers: investigate causes of unsuccessful DICOM transfers

Why Auxo Medical

  • Quick turnaround in the Mid‑Atlantic: field engineers across Virginia, Washington D.C., Maryland, and North Carolina for rapid assessment and repair
  • Combine service contracts: bundle Biomedical, SPD (Sterile Processing Department), Anesthesia, and Imaging for streamlined management and cost savings
  • 24/7 emergency repair services: available 365 days a year
    Note: After‑hours service (4:30 pm–8:00 am) carries a 4‑hour minimum labor charge
  • Service Portal access: calibration certificates, maintenance logs, repair reports, and scheduling for active agreement holders—supporting regulatory needs
  • Significant savings: minimize costs with up to 40–50% off OEM labor pricing

Service areas

  • Rapid imaging support: Mid‑Atlantic Region (Virginia, Washington D.C., Maryland, North Carolina)
  • Field service locations for other services (Sterile processing, anesthesia and/or biomedical equipment): Virginia, Maryland, Washington, DC, North Carolina, South Carolina, East Tennessee (Chattanooga–Knoxville), Grand Rapids, MI, Lexington, KY, Tampa, FL (Central Florida), Atlanta, GA, Dayton, OH (Central & Western Ohio)

Frequently asked questions

Q: Which imaging modalities do you service?
A: C‑arms, R/F rooms, cath labs, and portable X‑ray systems.

Q: Do you support PACS and DICOM troubleshooting?
A: Yes—connectivity, image transfer/retrieval, user access, storage capacity/backup, and failed DICOM transfers.

Q: Can you de‑install and relocate imaging systems?
A: Yes—for renovations, workflow changes, service expansion, upgrades, regulatory compliance, and more.

Q: What brands and systems can you work on?
A: A sample includes GE Healthcare (OEC 9800/9900, Innova 2100), Fuji, Siemens, Philips, and Shimadzu.

Q: Do you provide emergency repairs?
A: Yes, 24/7/365. After‑hours calls (4:30 pm–8:00 am) have a 4‑hour minimum labor charge. *Active service agreement required

Q: How do you help with compliance and documentation?
A: We perform radiation and electrical safety checks, calibration validation, and provide full documentation via our Service Portal for active service clients.

Q: Where do you offer the fastest on‑site response?
A: Across the Mid‑Atlantic (VA, DC, MD, NC) with strategically located field engineers.

Ready to schedule imaging equipment service?

If your imaging equipment is down, showing error codes, or delivering poor images, request a service quote/repair visit today. Auxo Medical’s engineers will quickly diagnose, repair, and document your system—so you can keep patient care on track.

Service Quote / Repair Request - Imaging
If you would like an estimate, please upload your equipment list here.

Maximum file size: 516MB

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Field Service - Imaging Equipment

Maintaining Peak Performance: Imaging Equipment Service and Repair

In healthcare, the reliability and accuracy of imaging equipment are non-negotiable. From C-arms and R/F rooms to portable X-ray systems and sophisticated cath labs, these technologies are the cornerstones of accurate diagnoses, effective treatments, and ultimately, optimal patient outcomes. However, these complex systems require diligent care and expert maintenance to ensure they consistently deliver peak performance. This is where Auxo Medical steps in, offering a comprehensive suite of imaging equipment service and repair solutions designed to keep your facility running smoothly and efficiently.

The Critical Role of Imaging Equipment in Modern Healthcare

Imaging equipment plays a pivotal role across a wide spectrum of medical specialties. Radiologists rely on X-ray machines and R/F rooms for diagnostic imaging, while surgeons utilize C-arms for real-time visualization during procedures. Cardiologists depend on cath labs for interventional cardiology, and veterinarians and chiropractors also leverage imaging technologies for their respective practices. The accuracy and reliability of these systems directly impact the quality of care that can be provided.

When imaging equipment malfunctions or experiences performance degradation, the consequences can be significant. Diagnostic delays, inaccurate diagnoses, compromised treatment plans, and even potential safety risks can arise. Furthermore, equipment downtime translates to lost revenue, scheduling disruptions, and increased operational costs.

Auxo Medical: Your Trusted Partner for Imaging Equipment Service and Repair

Auxo Medical understands the critical importance of maintaining your imaging equipment in optimal condition. With a team of highly skilled field service engineers and a commitment to providing exceptional service, Auxo Medical offers a comprehensive range of solutions tailored to meet the unique needs of your facility. Whether you require routine inspections, emergency repairs, equipment de-installation and relocation, or PACS/DICOM troubleshooting, Auxo Medical has the expertise and resources to keep your imaging systems running smoothly.

Comprehensive Service Offerings

Auxo Medical’s imaging equipment service and repair offerings encompass a wide range of solutions, including:

  • Equipment Inspections

    Proactive inspections are essential for identifying potential issues before they escalate into major problems. Auxo Medical’s thorough inspection process includes visual inspections, functionality tests, image quality assessments, calibration checks, safety feature verification, radiation safety checks, electrical safety tests, and software checks. These inspections help ensure that your equipment is operating safely, accurately, and efficiently.

  • Repair Service

    When equipment malfunctions, prompt and reliable repair service is crucial. Auxo Medical’s experienced technicians are equipped to diagnose and repair a wide range of issues, including component failures, electrical problems, mechanical issues, image processing errors, and safety feature malfunctions. They utilize advanced diagnostic tools and techniques to identify the root cause of the problem and implement effective solutions.

  • Equipment De-installation and Relocation

    Whether you’re renovating your facility, acquiring new equipment, or optimizing your clinical workflow, Auxo Medical can assist with the de-installation and relocation of your imaging systems. Their team of experts ensures that the equipment is safely and efficiently moved, minimizing downtime and disruption to your operations.

  • PACS and DICOM Basic Troubleshooting

    In today’s digital healthcare environment, seamless integration between imaging equipment and PACS (Picture Archiving and Communication System) is essential. Auxo Medical provides basic troubleshooting services to address connectivity issues, image retrieval problems, user access issues, storage concerns, and failed transfers, ensuring that your imaging workflow is optimized.

Recognizing the Need for Service

Identifying the signs that your imaging equipment requires service is crucial for preventing major breakdowns and ensuring optimal performance. Some common indicators include:

  • Decreased Image Quality: Noticeable blurriness, artifacts, or distortions in images.
  • Frequent Error Messages: Regular occurrence of error codes or alerts on the display.
  • Inconsistent Performance: Variability in equipment performance or functionality.
  • Physical Signs of Wear: Visible damage to cables, connectors, or components.
  • Unusual Noises: Grinding or irregular buzzing during operation.
  • User Complaints: Feedback from operators regarding malfunctions or issues.

Compliance and End-of-Life Support

Maintaining compliance with regulatory agencies such as the FDA and state health departments is paramount. Auxo Medical’s service solutions help ensure that your imaging equipment meets all necessary compliance requirements. Additionally, Auxo Medical provides continued service and support for equipment that is approaching manufacturer end-of-life (EOL), helping you extend the lifespan of your valuable assets.

Why Choose Auxo Medical?

There are several compelling reasons to choose Auxo Medical for your imaging equipment service and repair needs:

  • Expertise and Experience: Auxo Medical’s team of highly skilled field service engineers possesses extensive experience in servicing and repairing a wide range of imaging equipment from leading manufacturers such as GE Healthcare, Fuji, Siemens, Philips, and Shimadzu.
  • Quick Turnaround Times: Auxo Medical understands the importance of minimizing downtime. With strategically located field service engineers, they provide rapid assessments and prompt repairs throughout Virginia, Washington D.C., Maryland, and North Carolina.
  • Comprehensive Service Contracts: Auxo Medical offers flexible service contracts that can be tailored to meet your specific needs and budget. They also provide the unique opportunity to combine biomedical, SPD, anesthesia, and imaging service contracts for optimal service and savings.
  • 24/7 Emergency Service: Auxo Medical provides 24/7 emergency service, 365 days a year, ensuring that you have access to expert support whenever you need it.
  • Service Portal: Auxo Medical’s service portal provides active service agreement holders with access to full documentation, including calibration certificates, maintenance logs, and repair reports, ensuring compliance with regulatory requirements.
  • Cost Savings: Auxo Medical is committed to helping healthcare facilities minimize costs. Their competitive pricing allows you to save up to 40%-50% off OEM labor pricing.

Testimonials

The quality of Auxo Medical’s service is reflected in the positive feedback from satisfied clients:

“The Auxo Medical team has been an outstanding partner. Their response to service calls has been stellar. We are very pleased with the management and tech support they provide.” – Operations Manager

“Auxo’s scheduled maintenance program has reduced our downtime by at least two thirds [and] response to problems has been lightning fast and repairs performed the same day in most cases. Auxo’s overall performance has been outstanding.” – Director of Operations

Trust Auxo Medical as Your Imaging Equipment Service Provider

Maintaining the peak performance of your imaging equipment is essential for delivering quality patient care, ensuring regulatory compliance, and maximizing operational efficiency. Auxo Medical offers a comprehensive suite of service and repair solutions designed to meet the unique needs of your facility. With their expertise, experience, and commitment to providing exceptional service, Auxo Medical is your trusted partner for imaging equipment service and repair. Contact Auxo Medical today by calling (888) 728-8448 or fill out the form below to learn how they can help you keep your imaging systems running smoothly and efficiently.

Service Quote / Repair Request - Imaging
If you would like an estimate, please upload your equipment list here.

Maximum file size: 516MB

Sending