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Auxo Medical Field Service Areas

Field Service Areas for Medical & Lab Equipment Maintenance & Repair

At Auxo Medical, we provide expert preventative maintenance, repair, inspection, and calibration services for a wide range of medical and laboratory equipment. Headquartered in Richmond, Virginia, we have been a trusted equipment and service provider in the Mid-Atlantic region and beyond for over 25 years. Our certified technicians deliver cost-effective, efficient solutions tailored to hospitals, ambulatory surgery centers, outpatient clinics, dental practices, veterinary facilities, research laboratories, and more.

We specialize in servicing sterile processing, biomedical, anesthesia, and imaging equipment from top brands such as Steris, Midmark, Tuttnauer, Skytron, Stryker, Hill-Rom, Welch Allyn, GE Healthcare, Philips, Medtronic, Getinge, Mindray, Edan, and more.


Our Field Service Areas

We proudly serve healthcare and research facilities across 10 states and the District of Columbia, offering prompt, reliable service to keep your critical equipment running smoothly. Please select from our available field service areas below or use the field service area locator using your facility name, address, state, or zip code.

Virginia

We serve the entire Commonwealth of Virginia, including Richmond, Chesterfield, Charlottesville, Roanoke, Newport News, Norfolk, Virginia Beach, Fredericksburg, Alexandria, Arlington, and surrounding regions. As our home state, Virginia is where our headquarters and core service teams are located, ensuring fast response times and deep local expertise.

Maryland & Washington, D.C.

Our Maryland and D.C. service area covers Baltimore, Glen Burnie, Annapolis, Frederick, College Park, Bethesda, Washington D.C., Arlington VA, Alexandria VA, and the surrounding areas. We provide preventative maintenance, inspections, calibrations, and repairs for sterile processing, biomedical, anesthesia, and imaging equipment throughout the region.

North Carolina

We offer comprehensive field service throughout North Carolina, supporting hospitals, surgery centers, and clinics with scheduled maintenance programs and emergency repair services for all categories of medical and lab equipment.

South Carolina

Our South Carolina service teams provide on-site maintenance, inspection, and repair services to healthcare facilities across the state, ensuring your equipment meets regulatory standards and operates at peak performance.

Tennessee

We serve Eastern Tennessee, including the Chattanooga area and surrounding communities. Our technicians provide the same high-quality preventative maintenance and repair services that facilities across our entire network rely on.

Georgia

Our Georgia coverage focuses on the Atlanta metro area and surrounding regions. We support hospitals, outpatient clinics, and laboratories with expert equipment maintenance and timely repair services.

Florida

We proudly serve the Central Florida region, including Tampa, St. Petersburg, Orlando, Lakeland, Sarasota, Fort Myers, West Palm Beach, Port St. Lucie, Melbourne, Daytona Beach, Ocala, and surrounding areas. We understand the importance of reliable medical equipment in this fast-growing healthcare market and provide prompt, efficient maintenance and repair services.

Ohio

Our Ohio service area covers Central and Western Ohio, including the Dayton area and surrounding communities. We deliver expert field service for a full range of medical and lab equipment.

Michigan

We serve the Grand Rapids area and surrounding regions in Michigan, offering preventative maintenance programs, equipment inspections, calibrations, and repairs to keep your facility running without interruption.

Kentucky

Our Kentucky service team is based in the Lexington area, covering Lexington, Frankfort, Somerset, and surrounding communities with comprehensive medical equipment maintenance and repair services.


Medical and Lab Equipment We Service

Our field service programs cover a wide range of medical and laboratory equipment categories, including:

  • Sterile Processing Equipment — autoclaves, sterilizers, washer-disinfectors, and related systems
  • Biomedical Equipment — patient monitors, ECG machines, electrosurgical units, surgical and exam tables, stretchers, hospital beds, and more
  • Anesthesia Equipment — anesthesia machines, vaporizers, and ventilators
  • Imaging Equipment — C-Arms, R/F rooms, catheterization labs, portable X-ray units, and ultrasound machines

We service equipment in hospitals, surgery centers, outpatient clinics, dental practices, veterinary facilities, research institutions, laboratories, agricultural operations, aerospace facilities, and food processing environments.


Our Service Offerings

  • Preventative Maintenance Programs — Scheduled maintenance to extend equipment life and reduce unexpected downtime
  • Field Service and Equipment Repair — On-site repair by certified technicians to minimize disruption to your operations
  • Inspection and Calibration Support — Ensuring your equipment meets manufacturer specifications and regulatory requirements
  • Emergency Service Response — Rapid response when critical equipment fails unexpectedly
  • Service Contracts — Customized agreements tailored to your facility’s specific needs and budget
  • New and Refurbished Equipment Sales — High-quality medical and lab equipment to complement our service programs

Why Choose Auxo Medical?

With over 25 years in the industry building, repairing and maintaining medical and lab equipment, our team delivers field maintenance and repair services that keep your equipment running efficiently without straining your budget. We have local service teams in your area, which means faster response times, personalized attention, and a deep understanding of regional healthcare needs.

Whether your equipment requires routine preventative maintenance, an urgent repair, or a full inspection and calibration, we are committed to providing cost-effective, timely, and professional service to ensure your medical and lab equipment operates at peak performance.


Contact Us

Ready to optimize your medical and lab equipment maintenance? Contact Auxo Medical today for a quote or consultation.

Service Quote / Repair Request

* Please note:  Auxo Medical does not provide services for personal equipment.

If you would like an estimate on a preventative maintenance plan, please upload your equipment list here.

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Headquarters: 5401 Distributor Drive, Richmond, VA 23225

Toll-Free: (888) 728-8448 Local: (804) 233-4424 Fax: (888) 420-9471

Hours of Operation: Monday–Friday: 8:00 am – 4:30 pm Saturday–Sunday: Closed

Field Service - Imaging Equipment

Maintaining Peak Performance: Imaging Equipment Service and Repair

In healthcare, the reliability and accuracy of imaging equipment are non-negotiable. From C-arms and R/F rooms to portable X-ray systems and sophisticated cath labs, these technologies are the cornerstones of accurate diagnoses, effective treatments, and ultimately, optimal patient outcomes. However, these complex systems require diligent care and expert maintenance to ensure they consistently deliver peak performance. This is where Auxo Medical steps in, offering a comprehensive suite of imaging equipment service and repair solutions designed to keep your facility running smoothly and efficiently.

The Critical Role of Imaging Equipment in Modern Healthcare

Imaging equipment plays a pivotal role across a wide spectrum of medical specialties. Radiologists rely on X-ray machines and R/F rooms for diagnostic imaging, while surgeons utilize C-arms for real-time visualization during procedures. Cardiologists depend on cath labs for interventional cardiology, and veterinarians and chiropractors also leverage imaging technologies for their respective practices. The accuracy and reliability of these systems directly impact the quality of care that can be provided.

When imaging equipment malfunctions or experiences performance degradation, the consequences can be significant. Diagnostic delays, inaccurate diagnoses, compromised treatment plans, and even potential safety risks can arise. Furthermore, equipment downtime translates to lost revenue, scheduling disruptions, and increased operational costs.

Auxo Medical: Your Trusted Partner for Imaging Equipment Service and Repair

Auxo Medical understands the critical importance of maintaining your imaging equipment in optimal condition. With a team of highly skilled field service engineers and a commitment to providing exceptional service, Auxo Medical offers a comprehensive range of solutions tailored to meet the unique needs of your facility. Whether you require routine inspections, emergency repairs, equipment de-installation and relocation, or PACS/DICOM troubleshooting, Auxo Medical has the expertise and resources to keep your imaging systems running smoothly.

Comprehensive Service Offerings

Auxo Medical’s imaging equipment service and repair offerings encompass a wide range of solutions, including:

  • Equipment Inspections

    Proactive inspections are essential for identifying potential issues before they escalate into major problems. Auxo Medical’s thorough inspection process includes visual inspections, functionality tests, image quality assessments, calibration checks, safety feature verification, radiation safety checks, electrical safety tests, and software checks. These inspections help ensure that your equipment is operating safely, accurately, and efficiently.

  • Repair Service

    When equipment malfunctions, prompt and reliable repair service is crucial. Auxo Medical’s experienced technicians are equipped to diagnose and repair a wide range of issues, including component failures, electrical problems, mechanical issues, image processing errors, and safety feature malfunctions. They utilize advanced diagnostic tools and techniques to identify the root cause of the problem and implement effective solutions.

  • Equipment De-installation and Relocation

    Whether you’re renovating your facility, acquiring new equipment, or optimizing your clinical workflow, Auxo Medical can assist with the de-installation and relocation of your imaging systems. Their team of experts ensures that the equipment is safely and efficiently moved, minimizing downtime and disruption to your operations.

  • PACS and DICOM Basic Troubleshooting

    In today’s digital healthcare environment, seamless integration between imaging equipment and PACS (Picture Archiving and Communication System) is essential. Auxo Medical provides basic troubleshooting services to address connectivity issues, image retrieval problems, user access issues, storage concerns, and failed transfers, ensuring that your imaging workflow is optimized.

Recognizing the Need for Service

Identifying the signs that your imaging equipment requires service is crucial for preventing major breakdowns and ensuring optimal performance. Some common indicators include:

  • Decreased Image Quality: Noticeable blurriness, artifacts, or distortions in images.
  • Frequent Error Messages: Regular occurrence of error codes or alerts on the display.
  • Inconsistent Performance: Variability in equipment performance or functionality.
  • Physical Signs of Wear: Visible damage to cables, connectors, or components.
  • Unusual Noises: Grinding or irregular buzzing during operation.
  • User Complaints: Feedback from operators regarding malfunctions or issues.

Compliance and End-of-Life Support

Maintaining compliance with regulatory agencies such as the FDA and state health departments is paramount. Auxo Medical’s service solutions help ensure that your imaging equipment meets all necessary compliance requirements. Additionally, Auxo Medical provides continued service and support for equipment that is approaching manufacturer end-of-life (EOL), helping you extend the lifespan of your valuable assets.

Why Choose Auxo Medical?

There are several compelling reasons to choose Auxo Medical for your imaging equipment service and repair needs:

  • Expertise and Experience: Auxo Medical’s team of highly skilled field service engineers possesses extensive experience in servicing and repairing a wide range of imaging equipment from leading manufacturers such as GE Healthcare, Fuji, Siemens, Philips, and Shimadzu.
  • Quick Turnaround Times: Auxo Medical understands the importance of minimizing downtime. With strategically located field service engineers, they provide rapid assessments and prompt repairs throughout Virginia, Washington D.C., Maryland, and North Carolina.
  • Comprehensive Service Contracts: Auxo Medical offers flexible service contracts that can be tailored to meet your specific needs and budget. They also provide the unique opportunity to combine biomedical, SPD, anesthesia, and imaging service contracts for optimal service and savings.
  • 24/7 Emergency Service: Auxo Medical provides 24/7 emergency service, 365 days a year, ensuring that you have access to expert support whenever you need it.
  • Service Portal: Auxo Medical’s service portal provides active service agreement holders with access to full documentation, including calibration certificates, maintenance logs, and repair reports, ensuring compliance with regulatory requirements.
  • Cost Savings: Auxo Medical is committed to helping healthcare facilities minimize costs. Their competitive pricing allows you to save up to 40%-50% off OEM labor pricing.

Testimonials

The quality of Auxo Medical’s service is reflected in the positive feedback from satisfied clients:

“The Auxo Medical team has been an outstanding partner. Their response to service calls has been stellar. We are very pleased with the management and tech support they provide.” – Operations Manager

“Auxo’s scheduled maintenance program has reduced our downtime by at least two thirds [and] response to problems has been lightning fast and repairs performed the same day in most cases. Auxo’s overall performance has been outstanding.” – Director of Operations

Trust Auxo Medical as Your Imaging Equipment Service Provider

Maintaining the peak performance of your imaging equipment is essential for delivering quality patient care, ensuring regulatory compliance, and maximizing operational efficiency. Auxo Medical offers a comprehensive suite of service and repair solutions designed to meet the unique needs of your facility. With their expertise, experience, and commitment to providing exceptional service, Auxo Medical is your trusted partner for imaging equipment service and repair. Contact Auxo Medical today by calling (888) 728-8448 or fill out the form below to learn how they can help you keep your imaging systems running smoothly and efficiently.

Service Quote / Repair Request - Imaging
If you would like an estimate, please upload your equipment list here.

Maximum file size: 104.86MB

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