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Field Service - Imaging Equipment

Imaging Equipment Service & Repair: C-Arms, R/F Rooms, X-Ray & More — Auxo Medical

Auxo Medical provides comprehensive imaging equipment service and repair for a wide range of modalities, including C-Arms, radiography/fluoroscopy rooms, cath labs, portable X-ray systems, and more. With a focused Mid-Atlantic footprint and nationwide service options, Auxo helps facilities maximize uptime, safety, and regulatory compliance while reducing maintenance costs.

What we service and repair

  • C-Arms and fluoroscopy systems
  • Radiography and fluoroscopy rooms
  • Cath labs
  • Portable X-ray systems
  • Related imaging peripherals and components
  • Inspections, diagnostics, preventive maintenance, and repairs
  • De-installation and relocation of imaging equipment
  • PACS and DICOM troubleshooting to optimize imaging workflows
  • Software checks, calibration, and safety verifications

Our approach to imaging service and repair

  • Field service engineers located across the Mid-Atlantic region for fast, local response
  • Competitive pricing with substantial savings on OEM labor (up to 40–50% off)
  • Comprehensive service offerings from inspections to full-service repairs
  • Access to service portal for documentation, calibration certificates, maintenance logs, and repair reports
  • Emphasis on safety, radiation protection, electrical safety, and regulatory compliance

Why choose Auxo Medical for imaging equipment

  • Rapid turnaround times to minimize downtime and preserve patient care quality
  • 24/7 emergency repair support to address after-hours failures
  • Ability to combine imaging with biomedical, SPD, and anesthesia service contracts for streamlined management and potential cost savings
  • Expertise with a broad range of manufacturers and systems (GE, Fuji, Siemens, Philips, Shimadzu, and more)
  • Thorough documentation and regulatory ready records via the service portal

Service levels and what’s included

  • Equipment inspections: visual checks, functionality tests, image quality assessments, calibration, and safety verifications
  • Repair services: component diagnosis, electrical and mechanical repairs, image processing troubleshooting, and safety feature restoration
  • De-installation and relocation: assistance with moving imaging systems during renovations, upgrades, or site changes
  • PACS and DICOM troubleshooting: connectivity, image retrieval, user access, storage, and transfer resolution
  • Software checks: ensuring imaging software and interoperability stay up to date

Regional coverage: Mid-Atlantic focus

  • Primary field service footprint in Virginia, Maryland, Washington, DC, and North Carolina
  • Fast response and on-site service designed to minimize downtime in busy clinical environments
  • Option to extend services beyond the Mid-Atlantic through Auxo Medical’s broader network and service offerings

How to request imaging service and repair

  • Complete the Imaging Service and Repair request form on the Auxo Medical website
  • Provide equipment details, location, and an overview of the issue
  • Attach any relevant documentation or equipment lists to help accelerate a accurate quote
  • Optional: share your ZIP code and preferred service window to help schedule a visit

Documentation and regulatory readiness

  • Access full documentation for your imaging equipment through the Service Portal
  • Calibration certificates, maintenance logs, and repair reports are stored for regulatory audits and compliance needs
  • Aids in meeting FDA, state health department, and internal institutional requirements

Customer value and outcomes

  • Reduced downtime and faster problem resolution for critical imaging systems
  • Cost-effective maintenance with significant OEM-labor savings
  • Coordinated service across multiple modalities through bundled contracts
  • Improved imaging reliability and patient care through proactive inspections and timely repairs

Frequently asked questions

  • Do you service C-Arms and portable X-ray systems? Yes — we service C-Arms, radiography/fluoroscopy rooms, cath labs, and portable X-ray systems, among others.
  • Do you offer 24/7 emergency imaging service? Yes — Auxo Medical provides around-the-clock emergency service to minimize downtime. *Pre-existing active imaging service agreement required.
  • Can I bundle imaging with other service lines? Yes — combining biomedical, SPD, anesthesia, and imaging service contracts can improve efficiency and reduce total cost of ownership.
  • What regions do you serve for imaging equipment? The Mid-Atlantic region is a primary focus (Virginia, Maryland, Washington, DC, North Carolina), with broader capabilities via Auxo Medical’s network.

Trust Auxo Medical as your Medical Imaging Service Provider

If you’re seeking reliable imaging equipment service and repair, or you’d like a tailored maintenance plan for your facility, contact Auxo Medical today to request imaging service and repair. Our team will assess your equipment, provide a transparent quote, and outline a maintenance strategy designed to keep your imaging systems operating at peak performance.

Service Quote / Repair Request - Imaging
If you would like an estimate, please upload your equipment list here.

Maximum file size: 516MB

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Field Service - Imaging Equipment

Maintaining Peak Performance: Imaging Equipment Service and Repair

In healthcare, the reliability and accuracy of imaging equipment are non-negotiable. From C-arms and R/F rooms to portable X-ray systems and sophisticated cath labs, these technologies are the cornerstones of accurate diagnoses, effective treatments, and ultimately, optimal patient outcomes. However, these complex systems require diligent care and expert maintenance to ensure they consistently deliver peak performance. This is where Auxo Medical steps in, offering a comprehensive suite of imaging equipment service and repair solutions designed to keep your facility running smoothly and efficiently.

The Critical Role of Imaging Equipment in Modern Healthcare

Imaging equipment plays a pivotal role across a wide spectrum of medical specialties. Radiologists rely on X-ray machines and R/F rooms for diagnostic imaging, while surgeons utilize C-arms for real-time visualization during procedures. Cardiologists depend on cath labs for interventional cardiology, and veterinarians and chiropractors also leverage imaging technologies for their respective practices. The accuracy and reliability of these systems directly impact the quality of care that can be provided.

When imaging equipment malfunctions or experiences performance degradation, the consequences can be significant. Diagnostic delays, inaccurate diagnoses, compromised treatment plans, and even potential safety risks can arise. Furthermore, equipment downtime translates to lost revenue, scheduling disruptions, and increased operational costs.

Auxo Medical: Your Trusted Partner for Imaging Equipment Service and Repair

Auxo Medical understands the critical importance of maintaining your imaging equipment in optimal condition. With a team of highly skilled field service engineers and a commitment to providing exceptional service, Auxo Medical offers a comprehensive range of solutions tailored to meet the unique needs of your facility. Whether you require routine inspections, emergency repairs, equipment de-installation and relocation, or PACS/DICOM troubleshooting, Auxo Medical has the expertise and resources to keep your imaging systems running smoothly.

Comprehensive Service Offerings

Auxo Medical’s imaging equipment service and repair offerings encompass a wide range of solutions, including:

  • Equipment Inspections

    Proactive inspections are essential for identifying potential issues before they escalate into major problems. Auxo Medical’s thorough inspection process includes visual inspections, functionality tests, image quality assessments, calibration checks, safety feature verification, radiation safety checks, electrical safety tests, and software checks. These inspections help ensure that your equipment is operating safely, accurately, and efficiently.

  • Repair Service

    When equipment malfunctions, prompt and reliable repair service is crucial. Auxo Medical’s experienced technicians are equipped to diagnose and repair a wide range of issues, including component failures, electrical problems, mechanical issues, image processing errors, and safety feature malfunctions. They utilize advanced diagnostic tools and techniques to identify the root cause of the problem and implement effective solutions.

  • Equipment De-installation and Relocation

    Whether you’re renovating your facility, acquiring new equipment, or optimizing your clinical workflow, Auxo Medical can assist with the de-installation and relocation of your imaging systems. Their team of experts ensures that the equipment is safely and efficiently moved, minimizing downtime and disruption to your operations.

  • PACS and DICOM Basic Troubleshooting

    In today’s digital healthcare environment, seamless integration between imaging equipment and PACS (Picture Archiving and Communication System) is essential. Auxo Medical provides basic troubleshooting services to address connectivity issues, image retrieval problems, user access issues, storage concerns, and failed transfers, ensuring that your imaging workflow is optimized.

Recognizing the Need for Service

Identifying the signs that your imaging equipment requires service is crucial for preventing major breakdowns and ensuring optimal performance. Some common indicators include:

  • Decreased Image Quality: Noticeable blurriness, artifacts, or distortions in images.
  • Frequent Error Messages: Regular occurrence of error codes or alerts on the display.
  • Inconsistent Performance: Variability in equipment performance or functionality.
  • Physical Signs of Wear: Visible damage to cables, connectors, or components.
  • Unusual Noises: Grinding or irregular buzzing during operation.
  • User Complaints: Feedback from operators regarding malfunctions or issues.

Compliance and End-of-Life Support

Maintaining compliance with regulatory agencies such as the FDA and state health departments is paramount. Auxo Medical’s service solutions help ensure that your imaging equipment meets all necessary compliance requirements. Additionally, Auxo Medical provides continued service and support for equipment that is approaching manufacturer end-of-life (EOL), helping you extend the lifespan of your valuable assets.

Why Choose Auxo Medical?

There are several compelling reasons to choose Auxo Medical for your imaging equipment service and repair needs:

  • Expertise and Experience: Auxo Medical’s team of highly skilled field service engineers possesses extensive experience in servicing and repairing a wide range of imaging equipment from leading manufacturers such as GE Healthcare, Fuji, Siemens, Philips, and Shimadzu.
  • Quick Turnaround Times: Auxo Medical understands the importance of minimizing downtime. With strategically located field service engineers, they provide rapid assessments and prompt repairs throughout Virginia, Washington D.C., Maryland, and North Carolina.
  • Comprehensive Service Contracts: Auxo Medical offers flexible service contracts that can be tailored to meet your specific needs and budget. They also provide the unique opportunity to combine biomedical, SPD, anesthesia, and imaging service contracts for optimal service and savings.
  • 24/7 Emergency Service: Auxo Medical provides 24/7 emergency service, 365 days a year, ensuring that you have access to expert support whenever you need it.
  • Service Portal: Auxo Medical’s service portal provides active service agreement holders with access to full documentation, including calibration certificates, maintenance logs, and repair reports, ensuring compliance with regulatory requirements.
  • Cost Savings: Auxo Medical is committed to helping healthcare facilities minimize costs. Their competitive pricing allows you to save up to 40%-50% off OEM labor pricing.

Testimonials

The quality of Auxo Medical’s service is reflected in the positive feedback from satisfied clients:

“The Auxo Medical team has been an outstanding partner. Their response to service calls has been stellar. We are very pleased with the management and tech support they provide.” – Operations Manager

“Auxo’s scheduled maintenance program has reduced our downtime by at least two thirds [and] response to problems has been lightning fast and repairs performed the same day in most cases. Auxo’s overall performance has been outstanding.” – Director of Operations

Trust Auxo Medical as Your Imaging Equipment Service Provider

Maintaining the peak performance of your imaging equipment is essential for delivering quality patient care, ensuring regulatory compliance, and maximizing operational efficiency. Auxo Medical offers a comprehensive suite of service and repair solutions designed to meet the unique needs of your facility. With their expertise, experience, and commitment to providing exceptional service, Auxo Medical is your trusted partner for imaging equipment service and repair. Contact Auxo Medical today by calling (888) 728-8448 or fill out the form below to learn how they can help you keep your imaging systems running smoothly and efficiently.

Service Quote / Repair Request - Imaging
If you would like an estimate, please upload your equipment list here.

Maximum file size: 516MB

Sending