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Field Service - Imaging Equipment

Maintaining Peak Performance: Imaging Equipment Service and Repair

May 13, 2025
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In healthcare, the reliability and accuracy of imaging equipment are non-negotiable. From C-arms and R/F rooms to portable X-ray systems and sophisticated cath labs, these technologies are the cornerstones of accurate diagnoses, effective treatments, and ultimately, optimal patient outcomes. However, these complex systems require diligent care and expert maintenance to ensure they consistently deliver peak performance. This is where Auxo Medical steps in, offering a comprehensive suite of imaging equipment service and repair solutions designed to keep your facility running smoothly and efficiently.

The Critical Role of Imaging Equipment in Modern Healthcare

Imaging equipment plays a pivotal role across a wide spectrum of medical specialties. Radiologists rely on X-ray machines and R/F rooms for diagnostic imaging, while surgeons utilize C-arms for real-time visualization during procedures. Cardiologists depend on cath labs for interventional cardiology, and veterinarians and chiropractors also leverage imaging technologies for their respective practices. The accuracy and reliability of these systems directly impact the quality of care that can be provided.

When imaging equipment malfunctions or experiences performance degradation, the consequences can be significant. Diagnostic delays, inaccurate diagnoses, compromised treatment plans, and even potential safety risks can arise. Furthermore, equipment downtime translates to lost revenue, scheduling disruptions, and increased operational costs.

Auxo Medical: Your Trusted Partner for Imaging Equipment Service and Repair

Auxo Medical understands the critical importance of maintaining your imaging equipment in optimal condition. With a team of highly skilled field service engineers and a commitment to providing exceptional service, Auxo Medical offers a comprehensive range of solutions tailored to meet the unique needs of your facility. Whether you require routine inspections, emergency repairs, equipment de-installation and relocation, or PACS/DICOM troubleshooting, Auxo Medical has the expertise and resources to keep your imaging systems running smoothly.

Comprehensive Service Offerings

Auxo Medical’s imaging equipment service and repair offerings encompass a wide range of solutions, including:

  • Equipment Inspections

    Proactive inspections are essential for identifying potential issues before they escalate into major problems. Auxo Medical’s thorough inspection process includes visual inspections, functionality tests, image quality assessments, calibration checks, safety feature verification, radiation safety checks, electrical safety tests, and software checks. These inspections help ensure that your equipment is operating safely, accurately, and efficiently.

  • Repair Service

    When equipment malfunctions, prompt and reliable repair service is crucial. Auxo Medical’s experienced technicians are equipped to diagnose and repair a wide range of issues, including component failures, electrical problems, mechanical issues, image processing errors, and safety feature malfunctions. They utilize advanced diagnostic tools and techniques to identify the root cause of the problem and implement effective solutions.

  • Equipment De-installation and Relocation

    Whether you’re renovating your facility, acquiring new equipment, or optimizing your clinical workflow, Auxo Medical can assist with the de-installation and relocation of your imaging systems. Their team of experts ensures that the equipment is safely and efficiently moved, minimizing downtime and disruption to your operations.

  • PACS and DICOM Basic Troubleshooting

    In today’s digital healthcare environment, seamless integration between imaging equipment and PACS (Picture Archiving and Communication System) is essential. Auxo Medical provides basic troubleshooting services to address connectivity issues, image retrieval problems, user access issues, storage concerns, and failed transfers, ensuring that your imaging workflow is optimized.

Recognizing the Need for Service

Identifying the signs that your imaging equipment requires service is crucial for preventing major breakdowns and ensuring optimal performance. Some common indicators include:

  • Decreased Image Quality: Noticeable blurriness, artifacts, or distortions in images.
  • Frequent Error Messages: Regular occurrence of error codes or alerts on the display.
  • Inconsistent Performance: Variability in equipment performance or functionality.
  • Physical Signs of Wear: Visible damage to cables, connectors, or components.
  • Unusual Noises: Grinding or irregular buzzing during operation.
  • User Complaints: Feedback from operators regarding malfunctions or issues.

Compliance and End-of-Life Support

Maintaining compliance with regulatory agencies such as the FDA and state health departments is paramount. Auxo Medical’s service solutions help ensure that your imaging equipment meets all necessary compliance requirements. Additionally, Auxo Medical provides continued service and support for equipment that is approaching manufacturer end-of-life (EOL), helping you extend the lifespan of your valuable assets.

Why Choose Auxo Medical?

There are several compelling reasons to choose Auxo Medical for your imaging equipment service and repair needs:

  • Expertise and Experience: Auxo Medical’s team of highly skilled field service engineers possesses extensive experience in servicing and repairing a wide range of imaging equipment from leading manufacturers such as GE Healthcare, Fuji, Siemens, Philips, and Shimadzu.
  • Quick Turnaround Times: Auxo Medical understands the importance of minimizing downtime. With strategically located field service engineers, they provide rapid assessments and prompt repairs throughout Virginia, Washington D.C., Maryland, and North Carolina.
  • Comprehensive Service Contracts: Auxo Medical offers flexible service contracts that can be tailored to meet your specific needs and budget. They also provide the unique opportunity to combine biomedical, SPD, anesthesia, and imaging service contracts for optimal service and savings.
  • 24/7 Emergency Service: Auxo Medical provides 24/7 emergency service, 365 days a year, ensuring that you have access to expert support whenever you need it.
  • Service Portal: Auxo Medical’s service portal provides active service agreement holders with access to full documentation, including calibration certificates, maintenance logs, and repair reports, ensuring compliance with regulatory requirements.
  • Cost Savings: Auxo Medical is committed to helping healthcare facilities minimize costs. Their competitive pricing allows you to save up to 40%-50% off OEM labor pricing.

Testimonials

The quality of Auxo Medical’s service is reflected in the positive feedback from satisfied clients:

“The Auxo Medical team has been an outstanding partner. Their response to service calls has been stellar. We are very pleased with the management and tech support they provide.” – Operations Manager

“Auxo’s scheduled maintenance program has reduced our downtime by at least two thirds [and] response to problems has been lightning fast and repairs performed the same day in most cases. Auxo’s overall performance has been outstanding.” – Director of Operations

Trust Auxo Medical as Your Imaging Equipment Service Provider

Maintaining the peak performance of your imaging equipment is essential for delivering quality patient care, ensuring regulatory compliance, and maximizing operational efficiency. Auxo Medical offers a comprehensive suite of service and repair solutions designed to meet the unique needs of your facility. With their expertise, experience, and commitment to providing exceptional service, Auxo Medical is your trusted partner for imaging equipment service and repair. Contact Auxo Medical today by calling (888) 728-8448 or fill out the form below to learn how they can help you keep your imaging systems running smoothly and efficiently.

Service Quote / Repair Request - Imaging
If you would like an estimate, please upload your equipment list here.

Maximum file size: 516MB

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Amrad Dragon Portable X-Ray

The Importance of Portable X-ray Maintenance and Repair

April 30, 2025
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Portable X-ray machines are vital tools in modern healthcare, providing convenient and accessible imaging in a variety of settings, from hospital rooms and emergency departments to nursing homes and field clinics. Their mobility allows for rapid diagnosis and treatment, particularly for patients who cannot easily be transported to a traditional radiology suite. However, the demanding nature of portable X-ray use, coupled with their complex technology, necessitates regular maintenance and timely repairs to ensure optimal performance, patient safety, and a strong return on investment.

Why is Portable X-ray Maintenance Crucial?

  • Patient Safety: A malfunctioning portable X-ray unit can lead to inaccurate imaging, overexposure to radiation, or even mechanical hazards. Regular maintenance helps identify and address potential issues before they compromise patient safety.
  • Image Quality: Clear and detailed images are crucial for accurate diagnoses. Maintaining components like the X-ray tube, detectors, and image processing software ensures consistent, high-quality images.
  • Reliability and Uptime: Portable X-ray units are often used in critical situations where immediate imaging is essential. Regular maintenance minimizes downtime and ensures the unit is ready when needed.
  • Extended Lifespan: Like any sophisticated medical device, portable X-ray machines benefit from proactive care. Regular maintenance can significantly extend their lifespan, protecting your investment and delaying the need for costly replacements.
  • Compliance and Regulatory Requirements: Medical imaging equipment is subject to strict regulations regarding safety and performance. Regular maintenance helps ensure compliance with these requirements.
  • Cost Savings: Preventative maintenance can catch minor issues before they escalate into major repairs, saving healthcare facilities significant amounts of money in the long run.

Key Areas of Portable X-ray Maintenance:

  • Regular Cleaning and Disinfection: Portable X-ray units are used in diverse environments and must be thoroughly cleaned and disinfected after each use to prevent the spread of infections. Pay special attention to surfaces that come into contact with patients.
  • Battery Maintenance: Proper battery care is essential for reliable operation. Follow the manufacturer’s recommendations for charging, storage, and replacement. Regularly check battery health and replace batteries as needed.
  • Component Inspection: Regularly inspect critical components, such as the X-ray tube, collimator, detectors, cables, and wheels, for signs of wear and tear. Pay attention to any unusual noises or movements.
  • Calibration and Alignment: Ensure proper calibration and alignment of the X-ray beam and detectors for accurate imaging. This should be performed by qualified technicians according to the manufacturer’s specifications.
  • Software Updates: Keep the unit’s software up to date to ensure compatibility, access the latest features, and address any known bugs or security vulnerabilities.
  • Radiation Safety Checks: Regularly perform radiation safety checks to ensure that the unit is operating within safe limits and that there are no radiation leaks.
  • Preventative Maintenance: Adhere to a preventative maintenance schedule recommended by the manufacturer. This schedule typically includes tasks such as lubrication, filter replacement, and system testing.

When to Seek Portable X-ray Repair Services:

Even with diligent maintenance, portable X-ray units may require repair services from time to time. Common signs that a unit needs repair include:

  • Image Quality Issues: Blurry, distorted, or noisy images.
  • Mechanical Problems: Difficulty moving the unit, broken wheels, or malfunctioning components.
  • Software Errors: Error messages, system crashes, or software glitches.
  • X-Ray Emission Problems: Inconsistent or absent X-ray emission.
  • Battery Issues: Rapid battery drain, failure to charge, or error messages related to the battery.
  • Radiation Safety Concerns: Suspected radiation leaks or malfunctions in safety features.

Choosing a Reliable Portable X-ray Service Provider:

When selecting a service provider, consider the following:

  • Experience and Expertise: Look for a provider with extensive experience in portable X-ray maintenance and repair.
  • Certified Technicians: Ensure the provider employs certified technicians trained on your specific unit model.
  • Fast Response Times: Choose a provider offering prompt service to minimize downtime, especially crucial in urgent situations.
  • On-Site Service: Opt for a provider offering on-site repair services to minimize disruption.
  • Comprehensive Services: Select a provider offering a full range of services, including preventative maintenance, repairs, and parts replacement.
  • Customer Support: Choose a provider with excellent customer support to address your questions and concerns.

Auxo Medical: Your Partner in Portable X-ray Maintenance and Repair

At Auxo Medical, we understand the critical role portable X-ray units play in modern healthcare. We offer comprehensive maintenance and repair services, performed by our team of experienced and certified technicians. We are committed to providing fast, reliable, and cost-effective solutions to keep your portable X-ray unit operating at its best.

Contact Auxo Medical today to learn more about our portable X-ray service offerings and how we can help you maintain the performance and reliability of your imaging equipment.

Service Quote / Repair Request - Imaging
If you would like an estimate, please upload your equipment list here.

Maximum file size: 516MB

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Why use Auxo Medical to Service your C arm and X-ray equipment

Why Choose Auxo Medical to Service Your C-Arm and X-Ray Equipment

December 18, 2024
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In providing comprehensive healthcare services, the reliability of imaging equipment such as C-arms and X-ray machines is crucial. These devices play a vital role in diagnostics and treatment, making their proper functioning essential for patient care. When it comes to servicing this equipment, choosing the right provider can significantly impact your facility’s operational efficiency and cost-effectiveness. At Auxo Medical, we have established ourselves as a trusted partner for comprehensive biomedical services, particularly for C-arm and X-ray equipment. Here’s why you should consider Auxo Medical for your service needs.

1. Significant Cost Savings

One of the standout benefits of choosing Auxo Medical is our competitive pricing structure. We offer up to 40-50% off OEM labor pricing, which means you can access high-quality service and repairs without breaking the bank. This cost advantage allows healthcare facilities to allocate their budgets more effectively, ensuring that they can invest in other critical areas while maintaining the reliability of their imaging equipment.

Affordable Maintenance Solutions

Our pricing transparency ensures you know exactly what to expect, eliminating unexpected expenses. By providing affordable maintenance solutions, we help healthcare providers maintain their imaging equipment without compromising on quality.

2. Prompt Repair and Maintenance Service

Downtime can severely affect patient care and disrupt operations. At Auxo Medical, we understand the urgency of getting your C-arm and X-ray equipment back up and running. Our dedicated team is focused on minimizing service delays, ensuring that your equipment is serviced promptly.

Efficient Response Times

Our commitment to prompt service means that when you call us, you can expect rapid response times. We prioritize your needs, aiming to resolve issues as quickly as possible to minimize disruption to your facility.

3. Comprehensive Service Offerings

When you choose Auxo Medical, you gain access to a wide range of services beyond just C-arm and X-ray equipment. We provide:

  • Biomedical Services: Our team is equipped to handle various biomedical equipment, ensuring that all devices in your facility are functioning optimally.
  • Sterile Processing Department (SPD) Services: We offer specialized services for SPD equipment, maintaining the highest standards of sterilization and hygiene.
  • Anesthesia Equipment Services: Our expertise extends to anesthesia machines, making us a one-stop shop for your medical equipment service needs.

Streamlined Service Contracts

By consolidating your service contracts with us, you can simplify your vendor relationships and improve efficiency. Our flexible packages allow you to tailor services according to your facility’s unique requirements.

4. 24/7 Emergency Repair Services

Imaging equipment failures can happen at any time, and the consequences can be serious. That’s why Auxo Medical offers 24/7 emergency repair services. Our team is available 365 days a year to address urgent issues with your C-arm and X-ray machines.

Immediate Support

In the event of equipment failure, you can count on us for immediate support. Our emergency services are designed to minimize downtime and ensure that your facility can continue to provide essential care to patients.

After-Hours Service

While after-hours service calls carry a minimum labor charge, our commitment to your operations means you’ll receive the same level of care and expertise, no matter when you need us.

5. Discounts on Services and Parts

At Auxo Medical, we believe in providing value to our clients. That’s why we offer various discounts to help you save even more:

  • 20% Repair Labor Discount: Available for non-contract labor rates, this discount allows you to save significantly on repairs.
  • 5% Equipment Purchase Discount: When you purchase equipment from us, you can enjoy additional savings.
  • 10% Repair Parts Discount: This discount helps reduce costs associated with necessary parts for your equipment.

Maximizing Your Budget

With these discounts, you can ensure that your facility remains equipped with the best tools while managing your budget effectively. Our goal is to provide you with the best service at the most competitive prices.

6. Expertise and Experience

Choosing Auxo Medical means partnering with a team of highly skilled technicians who are experts in the field. Our professionals have extensive training and experience in servicing C-arms and X-ray equipment, ensuring that your devices are in capable hands.

Trusted Brands

We maintain and repair equipment from many of the top brands in the industry, including GE, Philips, and Siemens. This expertise ensures that your equipment is serviced according to the manufacturer’s specifications.

7. Customer Satisfaction

At Auxo Medical, customer satisfaction is at the core of our mission. We strive to build long-lasting relationships with our clients by providing exceptional service and support.

Testimonials from Satisfied Clients

Our commitment to quality and reliability has earned us positive feedback from clients across the healthcare spectrum. We pride ourselves on being responsive, knowledgeable, and dedicated to meeting the needs of our customers.

“The Auxo Medical team has been amazing, by keeping some of our older equipment running as well as a new piece of equipment. They have also helped us update larger capital purchases for our surgery center. If you want reliable and fast service you couldn’t find a better team.” – MEDARVA Surgery Centers

Trust Auxo Medical as Your C-Arm and X-Ray Maintenance and Repair Provider

Choosing the right service provider for your C-arm and X-ray equipment is crucial for maintaining operational efficiency and ensuring high-quality patient care. At Auxo Medical, we offer significant cost savings, prompt service, a comprehensive range of offerings, 24/7 emergency support, and expert technicians—all designed to meet your medical equipment needs.

To schedule your imaging equipment maintenance or repair, or to request a quote please call our office at (888) 728-8448 or fill out the form below:

Service Quote / Repair Request - Imaging
If you would like an estimate, please upload your equipment list here.

Maximum file size: 516MB

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Field Service - Imaging Equipment

Save up to 50% Off OEM Labor Pricing on Imaging Equipment Maintenance and Repair

November 6, 2024
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Ensuring that your imaging equipment is functioning at peak performance is essential. That is why, at Auxo Medical, we strive to provide comprehensive maintenance and repair services that not only enhance the reliability of your equipment but also offer significant cost savings. Our services can help healthcare facilities save up to 50% off original equipment manufacturer (OEM) labor pricing, making high-quality service more accessible.

The Auxo Medical Advantage

Expertise and Comprehensive Care

Auxo Medical is renowned for its team of highly skilled field service engineers who specialize in a variety of imaging equipment. Our expertise ensures that your equipment, whether it’s C-Arms, R/F rooms, catheterization labs, or portable X-ray systems, operates efficiently and reliably. We offer thorough equipment inspections, timely repairs, and expert de-installation and relocation services, tailored to the unique needs of healthcare providers.

Detailed Services Offered

  1. Equipment Inspections
    • Visual Inspection: Our engineers meticulously check for any physical damage, wear, or fraying in cables and connectors.
    • Functionality Tests: We verify that all controls function correctly and ensure smooth operation of equipment movements.
    • Image Quality Assessment: Through image quality tests using phantoms, we assess contrast and resolution to ensure optimal image clarity.
    • Calibration Checks: We confirm that systems are calibrated to manufacturer specifications, maintaining precision and accuracy.
  2. Repair Services
    • Component Diagnosis: Identifying faulty components like X-ray tubes or detectors ensures targeted repairs.
    • Electrical Repairs: Our team addresses issues with wiring, power supply, and circuit boards to restore functionality.
    • Mechanical Repairs: We lubricate and repair mechanical joints, adjusting alignments for proper movement.
    • Image Processing Repairs: Troubleshooting and repairing software issues helps maintain image quality and system performance.
  3. De-installation and Relocation
    • Our team assists with moving equipment for facility renovations, new equipment acquisitions, or compliance with safety standards. We ensure minimal disruption during these transitions.

Specialized PACS and DICOM Troubleshooting

In addition to equipment maintenance, we offer specialized troubleshooting for PACS (Picture Archiving and Communication Systems) and DICOM (Digital Imaging and Communications in Medicine) issues. Our engineers resolve connectivity problems, image retrieval issues, and user access concerns, ensuring seamless integration and operation within your healthcare facility.

Rapid Response and Availability

Equipment downtime can severely impact patient care and operational efficiency. Auxo Medical’s field service engineers are strategically located across the Mid-Atlantic region, including Virginia, Washington D.C., Maryland, and North Carolina, ensuring rapid response to service requests. Our commitment to quick assessments and prompt repairs helps minimize disruptions and maintain optimal functionality of your imaging systems.

24/7 Emergency Services

Understanding the critical nature of healthcare operations, Auxo Medical offers 24/7 emergency repair services, 365 days a year. Whether it’s a late-night malfunction or a weekend breakdown, our team is available to respond quickly, minimizing downtime and ensuring that patient care continues without interruption.

Cost-Effective Solutions

Auxo Medical is dedicated to providing cost-effective service without compromising quality. By choosing us, healthcare facilities can save up to 50% off OEM labor pricing. Our competitive pricing structure makes high-quality maintenance and repairs accessible, allowing facilities to allocate resources more efficiently.

Bundled Service Packages

To enhance service efficiency and reduce costs further, Auxo Medical offers the option to combine biomedical, SPD (Sterile Processing Department), anesthesia, and imaging service contracts. This integrated approach simplifies management, ensuring all equipment is maintained to the highest standards while maximizing operational efficiency.

Ensuring Compliance and Quality

Meeting regulatory requirements is a top priority for healthcare facilities. Auxo Medical’s service portal provides access to full documentation for your equipment, including calibration certificates, maintenance logs, and repair reports. This transparency ensures compliance with all regulatory standards, giving you peace of mind.

Comprehensive Documentation

Our service portal is a valuable resource for active service agreement holders, housing all necessary records for your equipment. This includes detailed logs of inspections, repairs, and calibrations, all of which are essential for meeting the stringent requirements of regulatory bodies.

Testimonials and Trust

Auxo Medical has built a reputation for excellence through our commitment to quality service and customer satisfaction. Here’s what some of our clients have to say:

  • Lori Migliore, Channel Leader, Service Partner Management – PartsSource: “The Auxo team went above and beyond to provide quality service at a significant cost saving in comparison to the OEM.”
  • Denise Latimer-Wright, Surgery Center Manager: “Auxo Medical has always performed preventative maintenance and repairs on our sterilization equipment. They are responsive, knowledgeable, and reasonably priced.”
  • Grant McCormick: “Mr. Claude McGuire is a phenomenal technician that has always been accommodating and professional, keeping our autoclaves online and good to go!”

Contact Auxo Medical Today

Ready to experience the unparalleled service and significant cost savings that Auxo Medical provides? Contact us today to learn how we can help you maintain your imaging equipment efficiently and cost-effectively. Trust Auxo Medical to be your partner in ensuring seamless operations and outstanding patient care.

To request imaging equipment maintenance or repair please contact Auxo Medical by filling in the form below or call us at (888) 728-8448. Let us help you keep your imaging systems running smoothly and efficiently, exactly when you need them.

Service Quote / Repair Request - Imaging
If you would like an estimate, please upload your equipment list here.

Maximum file size: 516MB

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