Here at Auxo, we pride ourselves on delivering the best-refurbished equipment to our customers and continuing long, lasting relationships with them. As a leader in the health technology industry, we know that some refurbishment companies that do not live up to the same ideals of exceptional care that we do. To spread awareness of these poor refurbishment practices, we have provided tips on how to compare good refurbishment companies from the bad.
Did you know that our gastrointestinal tract (GI) is referred to as our “second brain“? The GI tract has its own reflexes and works independently of the brain, spinal cord, and the central nervous system. Organs that make up our GI tract are a “superhighway” in our body, that includes our mouth, esophagus, stomach, small intestine, large intestine, and anus.
Our brain and gut are connected by a substantial network, including hundreds of millions of neurons, chemicals, and hormones that consistently provide feedback. The feedback dictates our hunger levels, if we’re experiencing stress, or if we’ve consumed a disease-inducing microbe (a microorganism).
Here at Auxo, we pride ourselves on our service to customer relationships. Our service team not only provides customers with optimal repair service but also takes an extra step into building long-lasting relationships with them.
As we come into a new year, we would like to introduce you to our service team and take the first step into starting a growing relationship with you.
Partner, Vice President of National Contract Sales and Service
I like knowing that when I am on site to fix something that I feel empowered that my knowledge and experience will ultimately get the customer up and running. Like I always say, “If your oven is down your not cooking any food for your customers and the sterilizers and washers are like your kitchen of a surgery center!”
The fact that every day is completely different and their are new challenges to face. Also I don’t have a “desk job”, I get to visit friends and customers to help fix their issues at their facilities.”
AAMI Certified Biomedical Equipment Technician (CBET)
By maintaining their equipment calibrations, and performing preventative maintenance ; we prevent down time and they know the equipment is up to standards. I try to form a working relationship with every customer which helps both them and us during stressful situations.
No day is ever the same! I could be doing a PM one day and the next day be across the state working on a sterilizer. I am always learning new things ; be it a new process, a more efficient way to approach a problem, or a new item of equipment to work on.
Auxo, as a company, is one of the best employers I have had – I have been treated with respect since day one, by everyone in the company. I enjoy coming to work, knowing that I am appreciated and respected.
Most of my efforts go to ensuring equipment stays running or fixing what is not. By keeping equipment working properly, I help the hospital do what it does best, help people. With the equipment running hearts can be transplanted, bones can be mended, and blood can be drawn, in some small function I help these things to happen.
What I like most about working at Auxo is that I get the opportunity to help people everyday. Knowing that my expertise is making a change in the lives of others motivates me to do my best work.
Listening and handling customer problems with patience goes a long way in helping customers know that you are delivering effective solutions. Time management is also crucial in service and repair. Our customers want their machines up and running, so it is our job to drive efficiency. Lastly, knowing that putting in the extra effort will come back to patients or research in or at the hospital ten-fold is the driving motivation to put forth excellent service.
I like that I am constantly presented with new challenges and I am able to use my resources to push myself in areas that I lack confidence in. Consequently, I have learned a lot and the Auxo staff is very talented, has excellent leadership, and everyone is treated with respect.
We offer a variety of preventative maintenance programs that keeps your capital equipment running with little to zero downtime. Ranging from Labor Only to Fully Comprehensive plans, we can cater the plan to your needs.
Case Study: Sterile Processing
Following the lifestyle of a low-calorie diet and moderate exercise are commonsense. But in 2020, making healthy decisions has never been more confusing with the influx of chemically-processed foods and beverages at our fingertips. Even worse, they are often deceptively marketed as being a healthy solution.
There is something to be said for our nutrition playing a major role in our overall health; “we are what we eat,” as the saying goes. Published studies, including those from Harvard Medical School, have uncovered that chronic inflammation is a leading cause and common denominator for illness — from autoimmune diseases to digestive disorders, to cardiac conditions such as coronary artery disease.
Here are our top 4 health tips to help heal yourself from the inside and out!
To close out our series of predictions for 2020 in healthcare, today we are synthesizing what experts believe we can expect to see evolve this year in technology.
In the vast arena of healthcare technology topics, artificial intelligence has received a lot of recognition lately. Reportedly, 1 out of every 3 hospitals are expected to create and implement an AI strategy this year.
Leading experts in the healthcare space recently shared their views on what is in store for 2020, as reported by ITProPortal; AI continues to play the super hero in this developing storyline of digital transformations. Excerpts from their interviews are highlighted below.
Every year, Forbes.com shares their predictions for the upcoming year in healthcare. There is no crystal ball for these type of forecasts — they compile this information from multiple credible sources.
So, without further ado, here is a summary of their projections for what we can expect in the healthcare industry for 2020.
It’s that time time of year of again! We’re excited for summertime here at Auxo Medical because we get to welcome a new group of awesome qualified students to the family. We’re so excited to introduce the newest members of the Auxo team participating in our internship program during the Spring 2020 semester.
These two students are working hard and gaining hands-on experience in various aspects here at Auxo Medical. We’ve asked the interns to answer a few questions in order to get to know them a little more. Without further ado, please welcome the Spring 2020 interns! Learn about them below.
The evolution of healthcare has unfolded year after year, advancing at what sometimes feels like warp speed. However in 2019, digital innovations appeared to be progressing at a gradual rate. Luckily experts are predicting that there will be a multitude of technological advancements coming in 2020.
Here are the top 5 most noteworthy predictions that we can expect:
Using refurbished medical equipment offers countless benefits to both medical practices and its patients, as we’ve outlined in our blog.
Today we wanted to share an interesting case study that demonstrates exactly why choosing to utilize refurbished medical equipment can add to your company’s bottom line, as well as ensure your patients’ safety is a top priority.
The natural gas industry in Lake Charles, Louisiana is taking credit for causing an uptick in its local resident population. To meet the healthcare demands of this growing community, Lake Charles Memorial Health System decided to make a significant investment in technology, particularly diagnostic imaging equipment. Their mission was to provide healthcare to more patients with top-notch, reliable equipment, not break the bank with surging budgets, as well as be mindful of environmentally-friendly options.
Scott Daigle, the administrative director of Radiology at the hospital said, “Our patient load is growing an average of 26 percent per year. We’re a 24/7 facility, and we’re just as busy at night as we are during the day. That’s why we have to have dependable equipment. And the more the population grows, the more equipment we’ll need.”
The CT supervisor at Memorial, Tommy Broussard, poignantly described the situation, “Uptime is everything. If just one of the three CT scanners we have goes down for any length of time, we’re backed up for at least a day. So we need service and equipment we can count on.”
And Richard Martinez, physician and medical director of Radiology added, “We’re looking for a quality, reliable piece of equipment that meets our needs. It has to be safe, current, proven, and complete with the essential imaging features we need, plus the ability to upgrade.”
By going with an eco line of refurbished equipment, Memorial met all of its goals, and even they were surprised by the affordability of their investment.
When the time came for Memorial to strengthen its radiology capacity, they tackled a significant amount of research to determine the best choices. After siphoning through several proposals, they ultimately decided on using a refurbished line manufactured by Siemens. This decision was not taken lightly; substantial savings coupled with an environmentally-friendly choice while not compromising on the latest technology was their driving motivation.
It’s no surprise that the Radiology team was nervous to procure previously owned medical equipment. In the past, Memorial used a pre-owned system and experienced trouble with that equipment; it turns out that it wasn’t actually refurbished. A vendor needed to replace essential parts, and understandably, the hospital wanted to avoid unnecessary downtime again.
The decision-makers at Memorial understood that Siemens had an ecoline, which essentially meant they would be receiving a new piece of equipment. Daigle shared, “It’s got the refurbished name on it, but it’s been torn apart and put back together. It’s been serviced, it has the newest software, and it’s upgradable. It has everything that the new machines have. You’re getting it at substantial cost savings, and there is no difference in output quality for patient tests.”
Radiology equipment is expected to produce excellent images, and function consistently. After experiencing their refurbished equipment, the Memorial physicians and techs rated its quality as though it is new.
Case in point, the medical director of Radiology says that he can’t tell the difference. “When I’m reading the images, I usually don’t know which machine they were done on unless somebody tells me,” explained Dr. Martinez. “That’s where the rubber meets the road. For our interpretations, when we’re reviewing images on either ecoline or new Siemens equipment, they’re the same.”
In case you missed it, be sure to check out our guide on how to go about securing refurbished medical equipment, and what questions to ask the provider.