About Auxo Medical: Medical and Lab Equipment Sales, Maintenance, and Repair You Can Trust
When patient care is on the line, equipment reliability is not optional. At Auxo Medical, we help healthcare and life sciences teams stay ready with an all-in-one approach to medical and lab equipment sales, maintenance, and repair—delivered with the personal service you expect from a local partner and the depth you expect from a full-service provider.
Who we are
We are Auxo Medical, and we exist to make equipment ownership simpler, more dependable, and easier to support over the long haul. Our team brings together equipment expertise, responsive field service, and a relationship-first mindset so you can standardize support, reduce downtime, and plan confidently.
We are built around a straightforward promise: deliver the medical equipment and service you need from a company you can trust. That trust is earned through consistency—showing up, communicating clearly, and standing behind our work.
What we do: sales, maintenance, and repair—together
We are an all-in-one medical equipment solution for sales, maintenance, and repair. Instead of juggling vendors, we help you align purchasing decisions with real-world serviceability, long-term upkeep, and day-to-day reliability.
We provide medical equipment plus repair and maintenance services for environments that cannot afford surprises—supporting clinical and lab teams with the responsiveness and follow-through you expect.
Refurbished and reconditioned equipment you can feel confident buying
We offer refurbished and reconditioned medical equipment with a quality standard we take personally. When your facility chooses refurbished equipment, you should not have to choose between value and confidence—you should get both.
Who we serve
We support a wide range of healthcare and laboratory settings, including:
- Ambulatory surgery centers
- Hospitals
- Laboratories
- Private physician practices
- And more clinical and operational care environments that rely on dependable equipment performance
Our role is to bring the expertise to match the right equipment to the right use case, the reliability to build lasting relationships, and the responsiveness to support you when service needs happen.
Our story: from East Coast roots to nationwide service momentum
We began as East Coast Distributors, and later Jay Crabtree purchased the company and changed the name to Auxo Medical. From our headquarters in Richmond, Virginia, we expanded our services and operations so we could support more facilities with a broader, more complete set of solutions.
Over time, we expanded with affiliated operations in states including Michigan, Kentucky, Florida, Georgia, Tennessee, and Ohio, while our field service team grew to support hundreds of accounts across more than ten states and a large community of preventive maintenance agreement holders.
Where we work: field service locations and regional support
Our headquarters is in Richmond, Virginia, and we support customers through multiple field service locations across the eastern United States. Our service footprint includes: Virginia, Maryland, Washington, DC, North Carolina, South Carolina, East Tennessee, Grand Rapids in Michigan, Lexington in Kentucky, Tampa in Florida, Atlanta in Georgia, and Dayton in Ohio serving central and western Ohio.
As part of our continued growth, we expanded further west by opening field service in Dayton, Ohio at the beginning of twenty twenty four—one more step in our ongoing field maintenance and repair expansion throughout the United States.
Our mission and vision
Our mission is to focus on sustainable quality, continual improvement, and unmatched training—so we can provide superior returns and opportunities for our customers, employees, and investors.
Our vision is to encourage integrity, transparency, and value in healthcare and life sciences equipment and service solutions.
Our core values: how we make decisions and earn long-term trust
The best equipment partner is not just knowledgeable—they are steady, accountable, and safe. Our core values guide how we serve customers and how we operate as a team:
- Integrity and professionalism
We value honesty and integrity above all else, and we treat customers and employees with respect and professionalism. - Customers
Our customers are the lifeblood of our business, and we protect those relationships through honesty, flexibility, commitment, and quality. - Improvement and innovation
We are a learning organization, always working to improve our company and ourselves. - Empowering work environments
We work without fear of failure by taking thoughtful risks, and we encourage decision-making that supports our company and customers. - Teamwork
We strive to help teammates and customers succeed, holding ourselves accountable and always asking what we could have done better. - Safety
Nothing we do is worth risking the health or safety of our team members or customers. - Wise environmental practices
We respect our environment and recycle, reuse, and reduce waste wherever and whenever we can.
What customers say about working with us
Our clients consistently describe the experience of working with Auxo Medical in practical, outcome-based terms—strong communication, timely paperwork, thorough inspections, and service that helps reduce downtime and overall cost compared to OEM service pathways.
We also hear, again and again, that our team shows up with professionalism and responsiveness—one customer put it simply: “response to service calls has been stellar.”
How to work with Auxo Medical
If you are looking for a long-term equipment partner—not just a one-time purchase—we are set up to support you through the full lifecycle: selecting equipment that fits your needs, maintaining performance through preventive maintenance, and responding quickly when repairs are needed. That combination is how we help teams protect uptime and plan with confidence.
Frequently asked questions
Do you provide both equipment and service?
Yes. We provide medical equipment sales along with maintenance and repair services, designed to work together as one solution.
What types of facilities do you support?
We serve ambulatory surgery centers, hospitals, laboratories, private physician practices, and more.
Do you service personal equipment?
No. We do not provide services for personal equipment.
Where are you headquartered, and where do you provide field service?
We are headquartered in Richmond, Virginia, with field service locations across multiple states including Virginia, Maryland, Washington, DC, North Carolina, South Carolina, East Tennessee, Michigan, Kentucky, Florida, Georgia, and Ohio.
Reactive repairs are expensive in more ways than one. They cost you in emergency labor, rushed logistics, schedule disruption, staff overtime, and lost clinical capacity.
