Here at Auxo, we pride ourselves on our service to customer relationships. Our service team not only provides customers with optimal repair service but also takes an extra step into building long-lasting relationships with them.
As we come into a new year, we would like to introduce you to our service team and take the first step into starting a growing relationship with you.
Mark Fisher
Partner, Vice President of National Contract Sales and Service
- BS from East Carolina University in Industrial Distribution and Logistics
- 12 years of field and managerial experience working with sterile processing and biomedical equipment
- Certified to maintain Steris, Primus, Getinge, Scientek, Tuttnauer products
- Virginia Biomedical Association Member since 2014
- Lean Six Sigma Yellow Belt Certificate
How do your efforts on a day to day basis affect customers, and further, help them to help their patients?
I like knowing that when I am on site to fix something that I feel empowered that my knowledge and experience will ultimately get the customer up and running. Like I always say, “If your oven is down your not cooking any food for your customers and the sterilizers and washers are like your kitchen of a surgery center!”
What do you like about working at Auxo Medical?
The fact that every day is completely different and their are new challenges to face. Also I don’t have a “desk job”, I get to visit friends and customers to help fix their issues at their facilities.”
Claude McGuire
AAMI Certified Biomedical Equipment Technician (CBET)
- GE Anesthesia Machine, ventilator, vaporizer certification
- Erie Institute of Technology Associates Biomedical Equipment Technician
- Certified to maintain Steris, Primus, Getinge, Scientek, Tuttnauer products 8 years of field experience with Sterile Processing, Biomedical, and Anesthesia Equipment
How do your efforts on a day to day basis affect customers, and further, help them to help their patients?
By maintaining their equipment calibrations, and performing preventative maintenance ; we prevent down time and they know the equipment is up to standards. I try to form a working relationship with every customer which helps both them and us during stressful situations.
What do you like about working at Auxo Medical?
No day is ever the same! I could be doing a PM one day and the next day be across the state working on a sterilizer. I am always learning new things ; be it a new process, a more efficient way to approach a problem, or a new item of equipment to work on.
Auxo, as a company, is one of the best employers I have had – I have been treated with respect since day one, by everyone in the company. I enjoy coming to work, knowing that I am appreciated and respected.
Anthony Knighten
- Central Georgia Technical College Associates in Electronics Technology
- 2 years of field experience working with sterile processing and biomedical equipment
- Certified to maintain Steris Sterilizers, Washers, Steam Generators
- Experience maintaining Steris, Primus, Getinge, Scientek, Midmark Tuttnauer products
How do your efforts on a day to day basis affect customers, and further, help them to help their patients?
Most of my efforts go to ensuring equipment stays running or fixing what is not. By keeping equipment working properly, I help the hospital do what it does best, help people. With the equipment running hearts can be transplanted, bones can be mended, and blood can be drawn, in some small function I help these things to happen.
What do you like about working at Auxo Medical?
What I like most about working at Auxo is that I get the opportunity to help people everyday. Knowing that my expertise is making a change in the lives of others motivates me to do my best work.
Chris Leadingham
- Studied Industrial Maintenance at Morehead State University
- 18 years experience troubleshooting Hydraulic, pneumatic, mechanical systems
- 1 year of field experience with Sterilize Processing and Biomedical Equipment
- Experience maintaining Steris, Primus, Getinge, Scientek, Lynx , Tuttnauer products
How do your efforts on a day to day basis affect customers, and further, help them to help their patients?
Listening and handling customer problems with patience goes a long way in helping customers know that you are delivering effective solutions. Time management is also crucial in service and repair. Our customers want their machines up and running, so it is our job to drive efficiency. Lastly, knowing that putting in the extra effort will come back to patients or research in or at the hospital ten-fold is the driving motivation to put forth excellent service.
What do you like about working at Auxo Medical?
I like that I am constantly presented with new challenges and I am able to use my resources to push myself in areas that I lack confidence in. Consequently, I have learned a lot and the Auxo staff is very talented, has excellent leadership, and everyone is treated with respect.
Brian Recktenwald
- Associates Biomedical Engineering Spencerian College – Lexington
- Former Professor for Biomedical Equipment troubleshooting Spencerian College
- Former Field Service Technician II Steris Corporation – certified by Steris University
- 10 years of field experience with Sterile Processing and Biomedical Equipment
- Experience maintaining Steris, Primus, Getinge, Scientek, Tuttnauer products
How do your efforts on a day to day basis affect customers, and further, help them to help their patients?
I believe that my constant efforts to keep equipment running at top-notch gives our customers a sense of confidence in their job. Knowing that their equipment is running and being taken care of gives them one less thing to worry about, this giving them time to focus on their patients.
What do you like about working at Auxo Medical?
I enjoy working for a company that turns to everyone for assistance. From the owners to the managers, and the field representatives, we are all in this together and you get that sense with Auxo. I also love that the managers get their hands dirty with the technicians and don’t stay stuck behind a desk.
Explore all of the repair services that we provide. Contact us for a quote, repair request or any of your service needs.
